Clerk, Cargo Readiness

APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.

APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France.
The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land. The Australian group consists of CMA CGM Australia, ANL Container Line Pty Ltd (a wholly owned subsidiary of CMA CGM group) and APL (a wholly owned subsidiary of CMA CGM group) with centralised offices in Melbourne and branch offices in all Australian states.

Job Summary

Manage the movement of export cargo after booking to ensure that the customer will deliver cargo and related documentation within the established timeframes and is available and ready for loading on vessels.  Coordinate container, booking, and documentation activities with other departments such as Bookings, Cargo Flow, Equipment, Logistics, Operations, and customers to achieve full vessels with reduced booking fall-down and timely delivery of export cargo.   

Communicate with customers and other departments to determine the following:

• Cargo will be utilized for a given voyage or be rolled or canceled.
• Documentation is received and complete.
• Information and documentation are accurate and up to date in LARA and at the terminal. 

Accountabilities

1. Track, monitor, and follow up on timely delivery of cargo by customers, local & rail customers.
2. Follow up with customers for timely delivery of documentation. Ensure all export cargo meets regulatory requirements in place for each service.
3. Manage shipment follow-up and call cleaning based upon cargo documentation delivery.
4. Coordinate with Cargo Flow and take actions to ensure clean load lists at the time of cut.
5. Manage documentation & terminal cuts; provide direction to other teams to ensure accuracy in LARA including reconciliation of issues and problems.
6. Proactively contact the sales team and customers with falls-downs or missing shippers for any given sailing to react effectively to ensure full vessels. Work with the sales team to ensure a cooperative and coordinated focus.
7. Coordinate late gate requests.
8. Work with multiple layers of network, terminal, & operational departments, both internal and external.
9. Assist in identifying non-standard operational costs, ensuring all applicable charges are properly billed.
10. Other duties as assigned.

 Qualifications

1. High school degree or equivalent required.
2. 2+ years industry experience preferred.
3. Typing 35 wpm (proficiency to be tested).
4. Must possess excellent performance skills in the following areas:

• Commitment to task     

• Coping           
• Tolerance of ambiguity
• Interaction                                           
• Versatility

5. Must possess and demonstrate a self-confident, outgoing, professional service-oriented demeanor and the ability to handle customers via telephone with appropriate tone, diction, and enthusiasm.
6. Must possess dependability.
7. Ability to work independently within a team environment while being able to meet deadlines.
8. Excellent organizational skills with strong attention to detail and ability to prioritize.
9. Strong analytical skills to assess situations, identify trends, and resolve problems.
10. Ability to recognize events and issues that should be raised to other teams.
11. Possess effective time management skills.
12. Ability to multitask with multiple deadlines.
13. Demonstrate analytical skills and proactive approach to problem solving.
14. Must possess a proven high-level performance record.
15. Proficiency in Microsoft Office, including Word, Excel, Power Point and Outlook. Working knowledge of pivot tables beneficial
16. Must have flexibility to work 7 a.m. to 7 p.m.
17. Excellent attendance record during the past 12 months.

Additional Knowledge, Skills, And Abilities

1. Bachelor’s degree or some college coursework preferred.
2. Experience in the transportation industry is preferred.
3. Experience in team-based environment and Quality tools and techniques preferred.

Key Competencies

1. Teamwork
2. Respect
3. Integrity
4. Innovation
5. Customer Focus

APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation. Alternative application methods are available for individuals who are unable to use or access our online application system.    For assistance, please contact us at Applicant_Assistance@apl.com.