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ID:  117739
Location: 

Nashville. Tn, US

Clerk, Documentation Support

APL, one of the worlds leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saade. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies. With over 160 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace – whether that is venturing into new territories or growing in already developed markets.

DESCRIPTION
On a contract basis for transpacific cargo moving under a CMA CGM bill of lading, this position export documentation support services for the Shared Service Center, internal departments, and external customers, including responding to phone and email queries and processing urgent document corrections in accordance with country rules and regulations, such as U.S. Customs and company rules.
ACCOUNTABILITIES
1. Frequently check the Docs Support email box and CIRA RFI queue, and promptly and timely respond to SSC RFIs.
2. Make document corrections received from customers within agreed Service Level Agreements (SLA) as approved by POD agents.
3. Frequently check the ExportDocs email box, and promptly and timely process necessary documents.
4. Courteously and accurately respond to concerns between the overseas agents and external customers, including CMA CGM (America), LLC functional teams in order to facilitate prompt and timely resolution of document issues.
5. Assist Shared Service Center and Cargo Readiness with preparation and validation of document and cargo cut No Documentation, No Load (NDNL) lists.
6. Recognize customer dissatisfaction and take authorized action to address and resolve it.
7. Recognize and promptly report all data, service or customer information integrity issues.
8. Other duties as directed.
QUALIFICATIONS
1. High school degree or equivalent required.
2. 2+ years of previous customer service experience required.
3. Typing 35 wpm (proficiency to be tested).
4. Must possess excellent performance skills in the following areas:
Commitment to task
Coping
Tolerance of ambiguity
Interaction
Versatility
5. Must possess and demonstrate a self-confident, outgoing, professional
service-oriented demeanor and the ability to handle customers via
telephone with appropriate tone, diction and enthusiasm.
6. Must possess dependability.
7. Must possess a proven high-level performance record.
8. Proficiency in Microsoft Office, including Word, Excel, Power Point and
Outlook.
9. Must have flexibility to work any shift from 7 a.m. to 7 p.m.
10. For Internal candidates: Minimum three-year work relevant transportation
experience (including 6 months experience involving direct customer
interaction) combining any three of the following areas:
International Tariffs
Ocean Documentation
Equipment
Freight Cashier
Sales/Customer Service
Operations
Logistics
Cargo Delivery
Must demonstrate an acceptable level of knowledge in each area.
Equivalent training in the Customer Service Center may be substituted for
the above.
11. Excellent attendance record during the past 12 months.
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES
1. Bachelor’s degree or some college coursework preferred.
2. Experience in the transportation industry is preferred.
3. Experience in team-based environment and Quality tools and techniques
preferred.
KEY COMPETENCIES
1. Teamwork
2. Respect
3. Integrity
4. Innovation
5. Customer Focus

APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.

Alternative application methods are available for individuals who are unable to use or access our online application system.    For assistance, please contact us at Applicant_Assistance@apl.com.

 

 

 

 

 

 

 

 


Nearest Major Market: Nashville

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