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ID:  116832

Nashville. Tn, US

Manager, Import Service Delivery

APL, one of the worlds leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.


APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saade. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies.


With over 160 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace – whether that is venturing into new territories or growing in already developed markets.

The Import Service Delivery Manger is responsible for ensuring compliance of all Inbound Vessel Close daily tasks, overseeing the CSI Desk, and Cross Border Desk. The Manager should serve as the Customs liaison and attend CESAC meetings to stay up to date on policies and procedures set forth by Customs Border Protection. The Manger is responsible for staff development, training and mentoring as well as monitoring staffing levels and attendance to ensure adequate staffing at all times. Provides feedback, coaching and mentoring to Support Managers and Team. Identify process barriers, process improvement opportunities and assist in streamlining scope to allow for better efficiencies.


Ensure federal ocean carrier regulatory guidelines

for US are understood and adhered to by all CCA

& APL departments. Number of repeat regulatory violations issued to CCA & APL in a calendar year.

Advanced penalty avoidance skills and well as

penalty mitigation abilities Cost saving to CA and customers as well as maintaining our extremely high standard of compliance with CBP and other government agencies.

Ability to direct and guide team members as

needed in providing timely, consistent and accurate

action/responses to internal and external customer

requirements regarding LARA, regulatory issues

and arrival notices.

Customer satisfaction. Regulatory violation avoidance.

Ability to develop and maintain strong working

relationship with other carriers as well as misc.

government agency representative


Regular participation at CESAC and CANFED meetings. Participation on CBP voluntary and appointed committees and interaction as member with World Shipping Council initiatives/inquiries


Manage daily operation of the Import Documentation group by ensuring all documentation tasks are

performed in alignment with company policy and governmental regulations; Monitor service failures

resulting in demurrage costs to ensure corrective action is taken. 

Accountable for continuous process improvement, monitoring performance and achieving clearly

defined Key Performance Indicators.

Work directly with CCA legal department to avoid or resolve any issue that threaten CCA

compliance position or monetary advancement. Monitor all customs fines received as a result of CCA

& APL errors to ensure proper procedures are in place; provide Customs with any requested

information for Customs audits; Attend CESAC meeting. 

Communicate with internal and external customers, as well as other business units to ensure cargo

moves expeditiously. 10%

Manage colaborations with the shared Service Center management to ensure all functions are

completed within company standards while meeting deadlines. 

Provide weekly and monthly KPI metrics. 

Provide mentoring and coaching to IBVC Support Mgrs and staff including employee recognition. 



Work collaboratively with internal and external customers to expedite releases and serve as resource and liaison for customs compliance, terminal, and vessel issues.


Team is responsible for verifying all carrier requirements are met and all government releases are in place prior to the release of import cargo. Work closely with CBP regarding all Customs discrepancies. Daily

Operations Coordinate releases in terminal systems, guaranteeing charges back to the terminal and work with operations on discrepancies. Daily

Customer Service Collaborate with customer service to address customer issues related to IBVC processes. Daily

SSC / Equipment Update Collaborate and support Import SSC Team regarding import cargo and arrival notifications.


Preferred Education Bachelor’s Degree / Certified Customs Broker

General Experience 1-5 Years

Industry Experience 3 -5 Years

Skill Sets Advanced Leadership skills Work collaboratively with other departments and individuals Excellent and clear communication skills, both written and verbal Provide fair and open feedback Active listener Excellent judgment and decision making Time management – to manage one’s own time and assist with the time of others Service-oriented


Knowledge of principles and procedures for personnel recruitment, selection, training Understanding of the company’s HR policies


Typing or otherwise working primarily with fingers rather than the whole hand

☒ Talking: Expressing or exchanging ideas using spoken word

☒ Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction

☒ Repetitive Motion: Substantial movements (motions) of the wrists, hands, or fingers

☒ Vision: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading, or to make general observations of facilities or structures

APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.

Alternative application methods are available for individuals who are unable to use or access our online application system.    For assistance, please contact us at Applicant_Assistance@apl.com.









Nearest Major Market: Nashville

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