Logistics Operations Senior Manager Malaysia

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Job Summary: Lead and manage the 4PL Hub Operations Team to deliver high-quality logistics services. Ensure visibility, proactive/reactive support, continuous improvement, and customer satisfaction. Oversee all operational, quality, and performance aspects within the assigned 4PL Hub Operations Team.

KEY ACCOUNTABILITIES

Strategic Leadership & Team Management
•    Lead, mentor, and develop a high-performing operations team within the assigned 4PL Hub Operations Team.
•    Build and nurture a high-performing team culture that emphasizes accountability, collaboration, and continuous improvement.
•    Empower team members by delegating responsibilities effectively, encouraging innovation, and recognizing contributions.
•    Act as a role model for ethical leadership, promoting transparency, integrity, and compliance across all operations.
•    Develop succession planning and talent pipelines to ensure long-term organizational resilience.
•    Define team structure, roles, and responsibilities aligned with business goals and customer expectations.
•    Lead change management initiatives, guiding teams through organizational restructuring, digital transformation, and evolving customer demands.
•    Mentor and coach managers and team leaders, equipping them with the skills and confidence to manage complex logistics operations.
•    Foster a culture of accountability, collaboration, and continuous learning.
•    Manage escalations, performance issues, and ensure adequate coverage during holidays or absences.
•    Drive employee engagement and retention through coaching, recognition, and career development planning.

Operational Oversight & Execution
•    Oversee end-to-end logistics operations including planning, booking, and shipment monitoring to ensure seamless execution.
•    Ensure compliance with customer contracts, service level agreements (SLAs), and key performance indicators (KPIs).
•    Implement and enforce standardized processes across the team to ensure consistency and efficiency.
•    Monitor daily dashboards and proactively address deviations or bottlenecks in real-time.
•    Develop and implement strategies to optimize supply chain efficiency and resilience.

Quality, Compliance & Risk Management
•    Ensure all operations adhere to the company’s Quality Plan and risk management framework.
•    Oversee the logging, investigation, and resolution of customer complaints and non-conformities.
•    Conduct root cause analysis and implement corrective/preventive actions (CAPA).
•    Maintain up-to-date documentation of business processes and ensure audit readiness.

Customer Relationship Management
•    Act as the senior point of contact for key customers, ensuring high satisfaction and trust.
•    Lead regular customer reviews (weekly/bi-weekly/monthly), presenting performance insights, addressing concerns, and aligning improvement plans.
•    Manage special customer requests and escalations, ensuring timely resolution and communication.
•    Collaborate with IT and other departments to ensure customer systems and tools are functioning optimally.

Continuous Improvement & Operational Excellence
•    Champion a culture of continuous improvement through regular process reviews and lean initiatives.
•    Identify and implement opportunities for automation, cost savings, and service enhancements.
•    Collaborate with supply chain engineers and cross-functional teams to optimize workflows and eliminate inefficiencies.
•    Lead initiatives such as morning briefings, performance huddles, and Kaizen events.

3PL Logistics Provider Performance Management 
•    Work closely with 3PL/Steering teams to evaluate and enhance LSP performance. 
•    Lead or participate in 3PL review meetings, ensuring alignment on service levels and corrective actions. 
•    Monitor and report on 3PL KPIs, escalating issues as needed and driving accountability. 

Scope & Change Management 
•    Identify operational impacts of scope changes and communicate them to leadership. 
•    Support the integration of new customers, services, or geographies into the 4PL hub. 
•    Ensure smooth transitions and minimal disruption during organizational or process changes. 

Governance & Policy Adherence 
•    Ensure compliance with company policies, including neutrality, ethics, and quality standards. 
•    Represent the 4PL Hub Operations Team in audits, customer visits, and internal governance forums. 

Reporting & Business Intelligence 
•    Provide regular reports on 3PL performance, quality, finance, and productivity. 
•    Analyze root causes for escalations and propose corrective actions. 
•    Monitor Incoterm location files and resolve discrepancies. 

QUALIFICATION AND EXPERIENCE

Skills
•    Strong leadership and customer service skills.
•    Excellent communication (English required; additional languages a plus).
•    Proactive, hands-on, and solution-oriented mindset.
•    Proficient in MS Office and logistics tools.
•    Ability to work under pressure and manage multiple priorities.

Experience 
•    5+ years in transport or freight forwarding. 
•    5+ years in customer service with international clients. 
•    Experience in 4PL or Control Tower environments preferred. 
•    Team management experience of over 50 staff is a must. 
•    Background in logistics, supply chain, or international trade. 

Behavioural
•    Team player with strong interpersonal skills.
•    Organized, responsive, and detail oriented.
•    Strong negotiation and problem-solving abilities.

Language
•    Fluent in English + local language

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.