Control Tower Management Singapore

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise. 

Job Purpose

At CEVA Lead Logistics (CLL), we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost. Based in one of CLL’s regional Control Towers and reporting to the CLL Control Tower Operations Supervisor or Operations Manager, this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues.This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.

Key Accountabilities 

Day to day Operations:First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day businessHandle customer’s orders including related documentation, and transport booking with carriers according to specified routing and service levelMonitor transport execution to ensure adherence of all supply chain stakeholders to established work standards and work instructions 

Request and Incident Management:Handling of customer requests and supply chain incidents / disruptionsInform / Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise 

Visibility and Event Management:Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriersFollow up on missing events and investigate data inconsistencies 

Support reporting and performance measurement:Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviewsSupport analysis of standard KPIs and reports and identify / suggest areas for improvement 

Supplier Management:Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.

WHAT ARE WE LOOKING FOR? 

Essential

Equivalent of a Diploma in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience

Minimum 1 year of working experience

Fresh graduates with logistics or supply chain related educational background may be considered

Strong computer skills and good working knowledge of Microsoft Office

General understanding of Supply Chain Management concepts and logistics processes

Fluency in English (both written and spoken) mandatory

Ability to work under pressure in a fast-paced environment

Proven ability to get things done and a team player

Highly dependable and reliable in ensuring priorities are met effectively, good time management skillsCustomer service oriented

Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends), e.g., in case of urgent or emergency shipment

Desirable

Diploma in in business administration or Supply Chain Management.Bachelor’s degree in International Trade, Logistics or Commerce

Experience in Freight forwarding logistics and International Supply Chain Management

Advanced knowledge of MS office products, Excel, PPT & WordKnowledge of transportation/warehouse management systems

Multilingual candidates a plus

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement, pension, health, and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.