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ID:  118864
Location: 

Marseille, FR

Internship - Export Documentation Customer Service Officer (M/W)

 

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. 

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in its headquarters in Marseilles.

 

 

MISSION:

 

Within the maritime sales agency of CMA CGM AGENCES France in Marseille, you participate in monitoring the quality of service given to customers in a context of documentary coordination between our shared service center in India and our customers.

 

 

RESPONSIBILITIES:

 

  • As such, you ensure that the conditions are met to allow the shared service center based in India to perform documentary processes optimally and allow a perfect customer experience.
  • You participate in measuring exceptions to reduce them by convincing customers of the changes required to improve the process as a whole.
  • You participate in the immediate and efficient interaction with the shared service center in order to resolve ad hoc documentary problems.
  • You promote e-commerce solutions to customers.
  • You ensure compliance with the Quality, Safety and Security procedures in force in the company.
     

 

PROFILE AND SKILLS:

 

  • Master level (1 or 2) in International Trade or Transport Logistics, you master office automation tools.
  • You speak French and English fluently
  • You are available for a 6-month internship
  • Your interpersonal skills will be essential to communicate with your numerous interlocutors.
  • Your sense of organization, your rigor and your responsiveness will help you succeed in this internship.

 

Come along on CMA CGM’s adventure !

 

 

 

 

 

 

 

 

 

 

Apply now »