Share this Job
Apply now »
ID:  121769
Location: 

Marseille, FR

Product Owner - Empowerment CRM (M/F)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 150,000 people worldwide, including 2,900 in Marseilles where its head office is located.

 

 

THE ROLE :

 

You are business product owner of solutions looking to enhance CMA CGM Digital Customer Engagement with a focus on CRM Empowerment meaning optimizing experience and efficiency of CMA CGM Employees in the CRM with an impact on how we address our customers.

 

 

RESPONSIBILITIES :

 

  • You will work in close cooperation with End User representatives, Digital Factory and key Third Party partners (Salesforce). The role reports to the Chief Product Owner Digital Customer Engagement (Service / Sales).
  • You will be responsible to deliver value for CMA CGM employees by bringing solution to their needs and solution for their continuous training and business transformation (mainly salesforce context).
  • You will be the interface between business and technical teams, translating business requirement into actual solutions, managing the product / set up backlog and securing the validation of benefits.
  • You will have to lead change and coach the different stakeholders to support the adoption on their respective scope with a focus on Employee Empowerment, managing personae experience in the platform, UX, training and adoption.
  • You may have interaction with quite all organizations/departments: General Managers, Customer Care Director, Sales Director, Customer Service Representatives, SSC representatives, IT, support function, … You are part of a global community involved in the Customer Experience Program.

 

 

PROFILE & QUALIFICATIONS :

 

  • At least 5 years experience in a Senior Project Management position
  • CRM concepts & Salesforce knowledge is mandatory (including MyTrailHead and embedded training/guidance features)
  • Motivation & Employee Experience orientated
  • Change Management Skills / Communication skills
  • Team player
  • Shipping Industry Knowledge is a plus
  • Team & Continuous improvement spirit
  • Fluent in French and English

 

Come along on CMA CGM’s adventure !

 

 

 

 

 

 

 

 

 

 

Apply now »