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ID:  122131

Melbourne, AU

Customer Service (Multiple Opportunities)

Jump Aboard for #betterways


There has never been a better time than right now to join the shipping industry. We have multiple positions available within our Customer Care Department.


Culture & Benefits:


We endeavour for Better Ways in everything we do; our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 


As part of our Employee Experience offering, CMA CGM offers a number of perks including:

  • Flexible working options  
  • Annual health checks for all employees 
  • Study leave and study reimbursement  
  • Discounted car parking at the DFO South Wharf 
  • Subsidised MYKI tickets 
  • Corporate rates with ANZ Bank 
  • Novated car leasing 
  • Social Club activities all year round 
  • Discounts at selected food outlets 
  • Discounted access to Push Fitness  
  • Opportunity to participate in volunteer initiatives  
  • Access to 3000+ learning resources and courses  
  • Opportunity for career development in Asia Pacific, Europe and other office locations globally


About the Role:


There has never been a better time than right now to join the shipping industry. We have multiple positions available.


  • Permanent, full-time opportunities
  • Hybrid working including WFH
  • South Wharf location, easy access to public transport


2 x Export Customer Care Representative (Perm, FT)
4 x Customer Care Representative (Perm, FT)

  • The role is to be the first point of contact for customers in receiving, processing booking, sending booking confirmation and manage booking amendments and cancellations.


1 x Service Delivery Coordinator Imports (Perm, FT)

  • The role is to assist our customers with their enquiries ensuring smooth distribution of import documentation and the delivery of import cargo to internal and external customers.


2 x Cargo Readiness Officer (Perm, FT)

  • The role is to provide effective management and control access across the export cargo cyle to ensure clients adhere to export deadlines and delvier cargo on time.


2 x Specialised Desk Representative (Perm, FT)

  • In this role, you will be providing high level of service and handling all enquiries from ANL & CMA CGM Premier Clients for thier Imports and Exports shipments


2 x Specialised Desk Reefer Representative (Perm, FT)

  • The role is to efficiently handle all enquiries from ANL & CMA CGM designated Specialized Reefer Desk customer in timely and satisfactory manner.


To be successful in this role, you will need:


  • Completing of year 12 or equivalent or tertiary qualifications in relevant fields
  • 1-3 years of experience in the relevant role, preferably within the freight forwarding/import/export/shipping/supply chain and logistics
  • Good keyboard and computer skills with the ability to pickup systems
  • Customer oriented approach with excellent communications skills, both written and verbal
  • Problem-solving skills with the ability to foster relationships with customers
  • Able to multitask and work autonomously with minimum supervision


To apply for this role, you must be an Australian citizen or a permanent resident.


About Us:


We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the third largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale. 


Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy. 


As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and exemplary to achieve the needs of our evolving business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!


Come and find your better way with us...











Apply now »