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ID:  91908
Location: 

Melbourne, AU

Specialized Desk Customer Care Representative

Jump Aboard!

We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the fourth largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.

 

Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of becoming carbon neutral by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy, defined by the three pillars of Acting for People, Acting for Planet and Acting for Responsible Trade.

 

As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and innovative to achieve the needs of our evolving business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you!

 

With unprecedented growth in our business, we now have a permanent Specialized Desk Representative role become available within our Customer Care function.

 

To be successful , you MUST have -
•    Australian citizenship or permanent residence
•    At least 12 months' previous Customer Service experience in the Shipping/Freight forwarding industry
•    Excellent communication skills - both written and verbal
•    Excellent problem solving skills with the ability to foster relationships with customers
•    Ability to multitask and prioritise
•    Ability to meet tight deadlines and work unsupervised
•    Strong organisational and administration skills
•    Excellent telephone manners with a strong focus on customer satisfaction

 

Culture & Benefits:

Our culture is embodied by boldness, integrity, initiative and imagination. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network.

In addition, CMA CGM offers a number of perks including:

  • Study leave and study reimbursement
  • Annual health checks for all employees
  • Discounted car parking at the DFO
  • Subsidised MYKI tickets
  • Corporate rates with ANZ Bank
  • Novated car leasing available
  • Social Club activities all year round
  • Discounts at selected food outlets
  • Subsidised French classes
  • Discounted access to Push Fitness
  • Opportunity to participate in volunteer initiatives
  • Access to 3000+ learning resources and courses
  • Opportunity for career development in Asia Pacific, Europe and other office locations globally.

 

 

 

 

 

 

 

 

 

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