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ID:  96721

Melbourne, AU

Specialized Desk Manager

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We are CMA CGM, the business that moves in excess of 21 million containers of cargo every year from over 400 different seaports. Backed by a diverse portfolio of brands and subsidiaries, the CMA CGM Group is the fourth largest container shipping Group, making us well equipped to move cargo from door-to-door, on a global scale.  


Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of becoming carbon neutral by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy, defined by the three pillars of Acting for People, Acting for Planet and Acting for Responsible Trade.  


As the Group embarks on a large-scale transformation journey, this calls for our team members to be both bold and innovative to achieve the needs of our business. We are growing and changing the way we serve our customers. If you are willing to roll your sleeves up and contribute to this journey, we would love to hear from you! 


Reporting to the Customer Care Director ANZ, the main responsibilities of the Specialized Desk Manager role include:

•    Co-ordinating smooth and efficient operation of the Specialized Desk Team to ensure ANL & CMA CGM customers (including reefer customers) are provided with excellent customer service. 
•    Ensuring the Specialized Desk Team handles and manages all inquiries from the designated clients within 2 working hours. 
•    Effectively monitoring the team's performance and ensuring the KPIs are being met. 


Ideally the successful candidate will possess the following skills and experience

•    Tertiary qualifications in business, International Business, Supply chain/Logistics or equivalent experience. 
•    Minimum 2 years' prior experience  in a customer service role preferably within the shipping/freight forwarding industries. 
•    Previous experience in leading a team and ensuring adherence to KPIs
•    Strong organizational and administration skills 
•    Excellent communication and problem-solving skills with the ability to foster relationships with customers. 
•    Strong telephone technique with a strong focus on customer satisfaction 
•    Unlimited working rights in Australia (Australian citizenship or permanent residence).


Culture & Benefits: 


Our culture is embodied by boldness, integrity, initiative and imagination. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network.  

In addition, CMA CGM offers a number of perks including: 

•    Study leave and study reimbursement 
•    Annual health checks for all employees 
•    Discounted car parking at the DFO  
•    Subsidised MYKI tickets 
•    Corporate rates with ANZ Bank 
•    Novated car leasing available 
•    Social Club activities all year round 
•    Discounts at selected food outlets 
•    Subsidised French classes 
•    Discounted access to Push Fitness  
•    Opportunity to participate in volunteer initiatives  
•    Access to 3000+ learning resources and courses  
•    Opportunity for career development in Asia Pacific, Europe and other office locations globally. 










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