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ID:  92441

Norfolk Va, US

Customer Service Representative - Export Bookings


CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. 

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.





Position Summary:

Export Customer Service Representative will be responsible to make and modify export bookings submitted by export clients within our Customer Care Department. This position may also be required to handle inbound calls to secure and modify these export bookings.  The ideal candidate must have high attention to detail and possess great analytical and critical thinking skills.  Excellent communication skills are also required as most of the correspondence with our customers will be via email.


This position will be responsible to:

  • Make new Bookings and modify existing bookings as per customer’s request (via e-mail, phone, and EDI.
  • Communicate, follow-up with customers, overseas agents and CMA CGM internal departments to resolve problems on any pending booking requests.
  • Reduce service failures and costs providing accurate information in a timely manner.
  • If required, provide information to customer related to sailing schedules, equipment availability, routing, rates, etc.
  • Rate bookings using information provided by customers as well as utilizing our rate retrieval systems.
  • In the event of service failures, coordinate a prompt recovery response by working with the customer and internal CMA CGM associates.
  • Attend training classes related to “International Maritime Dangerous Goods Code (IMDG)  and Code of Federal Regulations (49CFR).
  • Escalate customer concerns and/or complaints to management for review.
  • Observe all company and department rules, requests, and procedures.
  • Miscellaneous related duties or Projects as assigned.


Skill Sets / Education & Experience Requirements:

  • High School Diploma required.
  • High level of analytical and problem-solving abilities.
  • Excellent communication skills. (Verbal and written).
  • Excellent phone etiquette and proven customer service abilities.
  • Proficient computer skills to include basic Microsoft applications (Excel, Outlook, Word, Internet Explorer).
  • Must be available to work 9:00am - 6:00pm, Monday thru Fridayu.


Skill Sets / Education & Experience Preferred:

  • College degree preferred.

Come along on CMA CGM’s adventure !


CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons  without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.










Nearest Major Market: Hampton Roads

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