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ID:  117743
Location: 

Norfolk Va, US

Export Specialty Services Representative

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.  Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations.  Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in its headquarters in Marseilles.

This position will be responsible to:

 

  • Manage documentation aspects of exporting cargo on the Specialty desk, including, rating, tracking & tracing, and customer service to ensure that our customers receive the highest level of service.
  • Coordinate with the SSC team, handling production, rating & release, to ensure bills are processed within established SLAs and according to the exceptions notated for the customer.
  • Expedite all customer issues with a sense of urgency to resolve quickly and reduce possible service failures.  Ensure communication is clear and detailed to limit delays or misunderstanding among parties.
  • Liaison with Home Office, other CMA CGM agencies worldwide, as well as internal departments, to proactively ensure smooth transport of goods to final destination in a cost effective and timely manner.
  • Create and maintain a strong rapport with accounts by personalizing each call or email to promote a Tier 1 level of customer service
  • Maintain accurate logs or reports for interdepartmental & management review of potential service failures.
  • Miscellaneous related duties or projects as assigned.

 

Skill Sets / Education & Experience Requirements:

 

  • Minimum of 2 years customer service experience required
  • Exceptional customer service skills
  • Strong Interpersonal & communication skills (written & verbal)
  • Ability to multitask and handle a fast paced working environment.
  • Strong organization & time management abilities
  • High level of analytical and problem solving abilities
  • Must be proficient in basic Microsoft Office applications (Excel, Outlook, Word).
  • Possess a mindset that clearly recognizes the importance & sensitivity of our customers.

 

Skill Sets / Education & Experience Preferred:

 

  • Associate’s Degree preferred.
  • Preference for Internal Candidates to have working knowledge with LARA, MIRA, DIVA, Rate Base, & Service Contracts.
  • Working knowledge of International Shipping preferred
  • Export Booking or Documentation experience preferred

 

Please see the work hours available to apply as follows:  10 am - 7 pm

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines.

 

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons  without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

 

 

 

 

 

 

 

 

 


Nearest Major Market: Hampton Roads

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