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ID:  504062
Location: 

Norfolk Va, US

Financing Officer

 

CMA CGM Logistics is part of the group CMA CGM covering all the aspects of Supply Chain.
Present in more than 120 countries, CMA CGM Logistics CMA CGM Logistics is also the supply, receipt, storage, order preparation, customs, transport to production sites (or via platforms).

 

Position Summary:

The 'Specialist, Billing Solution' is accountable for the seamless Invoicing to Receipt-of-Payment process for the assigned customer portfolio by working closely with SSC who will own the Audit, Generate, and Invoice Presentation process. This position will own a customer portfolio and will be responsible for receiving, reviewing, resolving and responding to all escalated invoice related inquiries from customers for ocean freight and accessorial charges invoices (excluding D&D). The Specialist will proactively act to resolve possible future issues based on current situation by ensuring root-cause is identified and addressed by performing in-depth research and providing feedback to business. This includes maintaining SOPs, answering SSC RFIs, working on process improvement by coordinating with other departments or agency. The Specialist will act as the point of contact to communicate customers payment plan and as such will be involved with the collection team to facilitate collection efforts.

This position will be responsible to:

• The 'Specialist, Billing Solution' is accountable for the quality and accuracy of the billing to Cash process for its assigned customer profile.

• Responsible for receiving, reviewing, resolving and responding to all invoices related inquiries and disputed invoices for ocean freight and accessorial charges (Excluding detention, demurrage) and address the root cause of the inquiries

• This position is responsible to closely follow the processes being performed in SSC and constantly communicate with SSC (written and verbal) to address issues and changes needed to optimize the accuracy of the billing

• Proactively problem solve, seek out root causes and recommend actions for correction. Bring issue to the attention of the department to resolve and prevent future issues.

• Serves as expert in the interpretation and explanation of service contracts, tariffs and agreements with ability to rigorously interpret and apply relevant policies and procedures. Update SOP and communicate to relevant parties (SSC mainly)

• Ensure that the disputes are fixed by adjusting the invoice and returning the updated invoice to the customer. And properly documented in NOVA in accordance with the defined procedure.

• Will act as the point of contact to communicate customers payment plan and as such will be involved with the collection team to facilitate collection efforts

• Miscellaneous related duties, reporting or projects as assigned.

 

Skill Sets / Education & Experience Requirement:

 • High School Diploma • Minimum 2-4 years' of general work experience

• Strong attention to detail • Good level of analytical and problem solving abilities

• Good conflict resolution skills

• Strong systems acumen

 • Ability to effectively work independently as well as with peers.

 • Excellent communication skills (verbal and written).

• Good working knowledge of Excel i.e. data manipulation using pivot tables, formulas, etc.

• Proficiency in computer skills to include Microsoft applications. (Microsoft Outlook, Word, PowerPoint, Access, others)

Skill Sets / Education & Experience Preferred:

 • Bachelor's Degree preferred. • 1-2 years' of industry experience preferred • Understanding of Industry processes and standards as a whole • Familiarity with functions of different internal departments, preferably rates and detention and demurrage. • Understanding of Service Contracts and Tariff filings 

 

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CMA CGM Logistics is part of the successful CMA CGM Group, the world's 3rd largest container shipping company.

 

CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.

 

 

 

 

 

 

 

 

 

 


Nearest Major Market: Hampton Roads

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