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This position will be responsible to:
- Creates and issues work orders for door collection and/or delivery
- Tracks and traces shipments to ensure door appointments are met and cargo is delivered
- Monitors and records trucker performance
- Communicates to customer(s) potential delays or issues preventing dispatch
- Ensures HAZMAT compliance for HAZ Door Moves
- Documents pertinent dispatch-related information to ensure maintenance of timely and accurate records
- Rebills Customer(s) for transport-related expenses
- Reconciles trucking invoice discrepancies
- Identifies matchback/one-way opportunities
- Identifies potential cost saving opportunities
- Ensures customer inquiries including FootPrints Issues are addressed in a professional manner within the agreed upon SLAs
- Works collaboratively with internal departments to expedite transport
- Handles significant volume of telephone and written communication
- Identifies and communicates to management any problems or potential problems
- Miscellaneous related duties or projects as assigned.
Skill Sets / Education & Experience Requirements:
- High School diploma required.
- Must be proficient in basic Microsoft Office application (Excel, Outlook, Word).
- Detail-Oriented person with strong organization and problem solving skills
- Ability to work collaboratively with team members
- Excellent written and verbal communication skills
- Exceptional customer service and interpersonal skills
- Must be availble to work 8:00am-5:00pm, Monday thru Friday.
Skill Sets / Education & Experience Preferred:
- Bachelor’s degree preferred.
- Knowledge of Intermodal general operating procedures preferred.