Share this Job
Apply now »
ID:  122938

Rhoon, NL

Sales Support Manager


Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.





                                  Manager Sales Support




Sub department


Sales Support

Reports to

Director Sales





A. Career band:

Please choose between the below options. It is not possible to select multiple options



 Focus lies on Professional Expertise and Individual Contribution


 Focus lies on Management


# of direct reports:    7-12


# of indirect reports: _________________




B. Mission:

Describe below the primary purpose and function of this job. Why does the job exist in the company? 

Please formulate your answer as follows: which activities (a,b,c) will need to be completed in order to obtain the following results (x,y,z).

Provide administrative and sales support to Account Managers and & Inside Sales representatives.


The Manager Sales Support oversees the administration of all Rate Agreements, Contracts, Tariff Filings and Quotations, while maintaining a high level of service to both internal and external customers.





C. Key roles and responsibilities:

List up to 5 - 7 key roles and responsibilities of this job. Additionally, please indicate the percentage of time spent on a monthly basis for each role/responsibility.





% of time spent

  1. Sales Support Management
  • Guides, coaches and supports the Sales Support department
  • Monitors and measures workload of staff to ensure that best processes are in place
  • Provides training for staff on new systems, regulations and requirements
  • Makes certain that all departmental and functional training requirements are fulfilled
  • Stimulates open communication and interaction between SSP and cross functional departments that are key during daily routine
  • Follow up on action items from sales calls and activities
  • To use the intensive contact with customers to gain intelligence about their business and potential (market identification)
  • Assist sales with setting up and managing the customer allocation




  1. Quotation Management
  • Facilitate that sales quotes are build and submitted by SSP team
  • Assists with the preparation of contracts/quotes and ensures that all rates are filed correctly with FMC and/or Lara
  • Follows up on filing accuracy and pro-actively follows up on discrepancies.
  • Manage the daily workflow and NVR list
  • Stimulate and drive that quotes are being followed up by the SSP team in order to gain market knowledge on competitiveness
  • Uncompetitive rates have to be addressed to Trade Management along with business case in case adjustment has to be made



  1. CGM-CGM+ (VAS) Selling
  • Promotion of group services and non-maritime products such as e-Commerce, CMACGM+, Intermodal and CEVA cross selling



  1. Problem Solving
  • Facilitate that SSP is the first sales staff in line to coordinate issues or solve problems between customer, customer service and ILS
  • SSP to provide assistance to solve invoice disputes and root cause analysis



  1. Performance Management & Reporting
  • Ensure update of commercial data in the information system
  • Monitor and follow up on customers performance by using data analytics (missing shipper list follow up)
  • Identify customer’s volume potential and update this in Lisa MID
  • Create transparency on sales activities such as quotes and business cases presented
  • Report results, developments and sales activities on a regular basis to Director Sales



  1. Meetings
  • Sales meetings and sales/trade meetings
  • Cross functional department meetings







D. Financial responsibility:

Responsibility for an operational budget. If so, please provide an indication on the budget size (EUR)

Operational budget not relevant. Commercial goals and budgets to be determined and reflected in annual appraisal process.




E. SuccessFactors:

Please provide a list of the most relevant factors which determine the success in this position.

  • Volume/revenue/contribution development
  • Customer satisfaction and loyalty factor
  • Filing and invoice accuracy
  • Incremental revenue streams generated from value added services and cross-selling
  • Specific targets, success factors and KPI’s to be defined in annual appraisals





F. Job requirements and qualifications:

Indicate the minimum education and experience for this position


Minimum education:





Minimum relevant work experience:


Relevant working experience

Management experience




5-8 years



2-4 years




  • Fluent in Dutch and English, French is a preference
  • Knowledge of MS Office software, CRM software and relevant CMA-CGM systems.
  • Driver’s license

Skills / Competencies:


  • Excellent leadership skills
  • Great communication skills (oral & written)
  • Customer focused and result driven
  • Building long term relationships
  • Team player
  • High degree of decision quality and problem solving skills
  • Able to create and deliver presentations
  • Excellent CMA-CGM product knowledge
  • Strong analytical skills

Other requirements:


  • Domestic / international travelling can be required
  • Willingness to work outside of regular office hours
  • Sales related tasks as required by management
  • Adhere to company guidelines and procedures  

Come along on CMA CGM’s adventure !











Apply now »