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ID:  107447

Rhoon, NL

Sales Support


CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. 

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.





Sales Support





Sub department


Sales Support or Special Cargo or GA / IFF or Sales Effectiveness

Reports to

Manager Sales Support or Manager Special Cargo or Manager GA / IFF or Manager Sales Effectiveness





A. Career band:

Please choose between the below options. It is not possible to select multiple options



 Focus lies on Professional Expertise and Individual Contribution


 Focus lies on Management


# of direct reports:    ______________________


# of indirect reports: ______________________




B. Mission:

Describe below the primary purpose and function of this job. Why does the job exist in the company? 

Please formulate your answer as follows: which activities (a,b,c) will need to be completed in order to obtain the following results (x,y,z).

Sales Support provides accurate and timely administrative support to Account Managers and Sales Managers for a portfolio of customers. In addition Sales Support acts as a liaison between the customer, sales and various cross-functional departments on operational issues.




C. Key roles and responsibilities:

List up to 5 - 7 key roles and responsibilities of this job. Additionally, please indicate the percentage of time spent on a monthly basis for each role/responsibility.





% of time spent

  1. Support
  • Provides administrative and sales support to the Account Manager and/or Sales Manager.
  • Follow-up on leads provided by Account Managers, Trade and HO
  • Support on daily issues and questions
  • Follow up on workflow and NVR list
  • Manage and act on customer performance, such as missing shippers
  • Assist with management of customer allocation
  • Participation with weekly sales meetings


  1. Quotation management
  • Handle all quotation requests from account managers and customers
  • Follow-up on quotations
  • Accurate filing of quotations, including FMC filings
  • Provide feedback to the Trade
  • Present business cases to HO and Trade



  1. Market Identification
  • Identify customer potential
  • Filing in Lisa CRM



  1. Value Added Services
  • Promotion of group services and non-maritime products such as e-Commerce, CMACGM+, Intermodal and CEVA cross selling



  1. Dispute management
  • Contribute to dispute resolution with pricers and back-offices
  • Provide assistance on root cause analysis







D. Financial responsibility:

Responsibility for an operational budget. If so, please provide an indication on the budget size (EUR)

Operational budget not relevant. Commercial goals and budgets to be determined and reflected in annual appraisal process.



E. SuccessFactors:

Please provide a list of the most relevant factors which determine the success in this position.

  • Volume/revenue/contribution development
  • Customer satisfaction and loyalty factor
  • Filing and invoice accuracy (control dispute management)
  • Incremental revenue streams generated from value added services and cross-selling
  • Specific targets, success factors and KPI’s to be defined in annual appraisals




F. Job requirements and qualifications:

Indicate the minimum education and experience for this position


Minimum education:


 MBO (level 4)


Minimum relevant work experience:


Relevant working experience

Management experience






Less than 2 years





  • Fluent in Dutch and English, French is a preference
  • Knowledge of MS Office software, CRM software and relevant CMA-CGM systems.
  • Driver’s license


Skills / Competencies:


  • Good communication skills (oral & written)
  • Customer focused and result driven
  • Building relationships
  • Team player
  • Decision quality and problem solving skills
  • Able to create presentations
  • Sufficient CMA-CGM product knowledge
  • Analytical skills
  • Priority setting and time management
  • The ability to multitask and quickly change your focus


Other requirements:


  • Sales related tasks as required by management
  • Adhere to company guidelines and procedures 


Come along on CMA CGM’s adventure !










Apply now »