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ID:  95043
Location: 

Santos, BR

CUSTOMER SERVICE

 

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. 

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

 

 

 

SCOPE OF RESPONSABILITIES:

  • Identify and assess customer’s needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Act according to target accomplishment
  • Generate sales lead
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits;
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take ownership of customers issues and follow problem thought to resolution
  • Be customer and process oriented, ensuring Customer Centricity and the 6 golden rules

 

EDUCATION & EXPERIENCE REQUIREMENTS

  • Degree: degree required
  • IT and System Requirements: customer service software, CRM, Salesforce, Microsoft office, LARA, LISA, OCEAN
  • Language: English – advanced level
  • Experience: experience in a customer service position or experience as a client service representative

 

Come along on CMA CGM’s adventure !

 

 

 

 

 

 

 

 

 

Apply now »