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ID:  122525
Location: 

Singapore, SG

Customer Care Operations Executive

 

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.

 

 

 

Summary:
You will be reporting to the Customer Service Manager. As an integral part of Sales and Operation interface, you take pride in supporting our customers in their shipment journey from booking to service delivery. Being a very important customer touchpoint, the candidate will proactively suggest and implement work process improvements to create value for our customers.
 
Your Main Responsibilities are, but not limited to:

Operations (70%)

  • Lead service owner in vessel space management and support the Sales team in maximizing utilization.
  • Prepare vessel schedule changes, roll-over and misconnection advices to customers.
  • Manage operational requests (re-export, return cargo, DIT, Diversion, Service recoveries, transhipment declaration, change of Operator code and Inter gateway, Portnet releases)
  • Attend to customer’s requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling and depot cleaning/washing issues.
  • Coordinate operational transaction / stowage requirements (DG, OOG etc)
  • Co-ordinate the vessel loading plan with customer, port and Operation, perform service recovery when the plan deviates from actual.  This entails communication with customer, Cargo Flow, Trade Manager and Operation Team.

 
Customer Service (30%)

  • Exception handling, problem resolution and continuous improvement.
  • Meet all call and email turnaround times as required to ensure high customer satisfaction level.
  • Expediently handles all customer interactions.
  • Work with various departments, including shared services centres to promptly resolve customer needs and issues to meet/exceed service deliveries.

 

Minimum Requirements:

  • Bachelor’s Degree in any discipline;
  • Good communication and presentation skills;
  • Strong proficiency in MS Office, MS Excel, knowledge in Macro will be advantageous 
  • Meticulous and service-oriented;
  • Good interpersonal skills;
  • Analytical, independent and team player
     

**This role is open for Singaporeans only

 

We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.
**Kindly note that only short-listed applicants will be contacted.
** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes:
(i) To process the application for the role being applied for;
(ii) To process the application for other open positions within the CMA CGM Group which may be suitable to you;
(iii) To conduct necessary reference checks; and
(iv) Any other purpose related to one or more of the above.

 

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

 

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.
 

Come along on CMA CGM’s adventure !

 

 

 

 

 

 

 

 

 

 

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