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ID:  108672
Location: 

Singapore, SG

Customer Service Executive

 

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. 

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

 

 

 

Summary:
You will be reporting to the customer service manager. As an integral part of Sales and Operation interface, A customer service officer is an efficient one-point of contact with the customers and attracts potential customers by answering product and service questions promptly. Being a very important customer touchpoint, the Customer Service Officer will proactively suggest and implement work process improvements to create value for our customers.

 

Your Main Responsibilities are, but not limited to:

 

  • Exception handling, problem resolution and continuous improvement.
  • Meet all turn times as required to ensure high customer satisfaction level.
  • Lead service owner in vessel space management and support the Sales team in maximizing utilization.
  • Expediently handles all telephone bookings including shipment, freight and other enquiries. 
  • Work with various departments, including shared services centres to promptly resolve customer needs and issues to meet/exceed service deliveries.
  • Attend to customer’s requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling and depot cleaning/washing issues.
  • Handle DG, OOG, UDAB and DECK stowage requirements.
  • Handle re-export, return cargo, DIT, Diversion, Switch BL, Service recoveries, transhipment declaration, change of Operator code and Inter gateway, Portnet releases requests.
  • Prepare/fax NOAs, BLs, inbound DG/OOG advices, and vessel schedule changes, roll-over and misconnection advices to customers.


Requirements:

 

  • Minimum diploma in maritime studies, logistic or equivalent;
  • Preferably with 2 years of working experience in the area of documentation and customer service in shipping industry;
  • Fresh graduates are welcome to apply;
  • Good communication and presentation skills;
  • Meticulous and service-oriented;
  • Good interpersonal and supervisory skills;
  • Knowledge in export/import and transhipment regulations will be an advantage;

 

This Role is only open for Singaporeans
*Kindly note that only short-listed applicants will be contacted.

 
NOTICE TO THIRD PARTY AGENCIES:  Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Come along on CMA CGM’s adventure !

 

 

 

 

 

 

 

 

 

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