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ID:  122873
Location: 

Singapore, SG

Customer Service Intern

 

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group also acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 130,000 people worldwide, including 2,900 in Marseilles where its head office is located.

 

 

 

Summary
This is a great opportunity to work with the Global Accounts Team, based in Singapore. This role provides you an exciting experience to be part of a dynamic and international environment. During this internship, you will have a good exposure to data analytics and reporting as well as opportunities to communicate with global customers when needed. 

 

Main responsibilities
Reports on Customers’ performance 

  • Running weekly reports on customers’ performance to provide visibility to key account manager
  • Retrieve data from different source / systems, and compile data via Excel for reporting

 
Long Term Agreements Monitoring (special contracts)

  • Monitoring of assigned Long Term Agreements to ensure both parties fulfill the contractual terms
  • When encountering deviation from signed agreement, proactively communicate with internal stakeholders (such as Lines / Customers / Key accounts, regional agencies) to make the necessary adjustment (e.g: space commitment / allocation, etc)
  • Follow-up promptly to ensure all necessary actions are completed

 
Minimum Requirements

  • Ability to commit at least 3 months - full time internship 
  • Advance Proficiency with MS Excel (specifically with Pivot table, Vlookup) 
  • Knowledge in container shipping /freight forwarding industry is a plus
  • Good communication and problem-solving skills

 

We will only consider applicants who have received, or are willing to receive by the date of recruitment, the full regimen of a WHO EUL vaccine (examples include Pfizer-BioNTech/COMIRNATY, Moderna, Sinovac-CoronaVac, and AstraZeneca). Proof of vaccination will be required.
 

**Kindly note that only short-listed applicants will be contacted.
 

** By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: 
(i)    To process the application for the role being applied for; 
(ii)    To process the application for other open positions within the CMA CGM Group which may be suitable to you; 
(iii)    To conduct necessary reference checks; and 
(iv)    Any other purpose related to one or more of the above.
You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role. 

 

Come along on CMA CGM’s adventure !

 

 

 

 

 

 

 

 

 

 

Apply now »