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ID:  113811
Location: 

Singapore, SG

Enterprise Mobility Technical Support Expert

 

CMA CGM Group, founded by Jacques R. Saadé, is a leading worldwide shipping & logistics group.

Now headed by Rodolphe Saadé, CMA CGM reinvents transport and logistics in order to offer an integrated maritime, port and land service that exceeds its customers' expectations. 

Present in over 160 countries through 755 offices, 750 warehouses, equipped with a young and diverse fleet of 511 vessels, CMA CGM serves 420 of the world's 521 commercial ports and operates on more then 200 shipping lines. The group currently employs 110,000 people worldwide, including nearly 2,400 in Marseille, in its headquarters in Marseilles.

 

 

 

Summary:

The successful candidate will demonstrate an ability to translate business drivers and needs on Microsoft Enterprise Mobility and Security (EMS) solutions technology and Intune Management as part of Microsoft Endpoint Management solution. This include defining and setting the strategy, policy, standards, and procedures for, as well as maintaining high service operative standard for the CMA CGM Group.

 

The role will be part of the IT Workplace team and reporting to the IT Architect, Service Manager (APAC),  the duties will include providing technological advice on new/evolving systems, testing and supporting deployment activities and managing work packages that require within Workplace engineering domain in support of follow-the-sun support framework.

 

The role demands expert integration, diagnostic and fault-finding knowledge/skills and a broad range of IT knowledge in end-user computing and modern device mobility configuration and governance.

 

The candidate must be able to take the lead on a global IT support topic involving various stakeholders globally. An individual to be able to have a global strategy, deliver global objectives and critical follow the sun support for all Workplace topics.

 

CMA CGM provides a privileged workplace for all of those who dream of adventure!

 

Responsibilities:

As an EMS Expert for the Maritime Line, your main commitments are, but not limited to:

 

  • A subject matter expert on Microsoft Enterprise Mobility and Security (EMS) and Intune Management as part of Microsoft Endpoint Management solution;

 

  • The individual will be accountable and responsible of the device deployment on his area/region which include governance and report in operational compliance with the security policies and procedures;

 

  • Manage and advocate the strategy, policy, standards, and procedures for end user technology to meet customer and business requirements;

 

  • Ensuring best processes and practices are appropriately implemented in compliance with Service Level Agreement (SLA) requirements and well managed within the team. Act as an escalation point for Microsoft Endpoint Management systems issues;

 

  • Proficient in Microsoft Core Infrastructure Technologies: Active Directory, DNS, DHCP, Group Policies, LDAP, Kerberos, and SCCM and Co-Management, Modern Workplace Management, O365 and Azure AD Management;

 

  • Experience in the administration of Microsoft Client and Server Operating System technologies: Windows 10, iOS, and Windows Servers, and managing endpoint devices e.g. Android, Apple, other future device OS advancement;

 

  • Partner with other business units to identify, recommend, and implement solutions related to Microsoft Endpoint Management solution;

 

  • Organize and supervise third party contractors and supplier engineers as required;

 

  • Other relevant ad-hoc tasks, as and when assigned by reporting manager or as required basis in response to business demands;

 

 

Requirements and Qualifications:

  • Education:
    • Minimum Bachelors’ Degree in Computer Science field or related discipline, or equivalent work experience;
       
  • Experiences:
    • Preferably with 5 years subject matter expert on Microsoft Enterprise Mobility and Security (EMS) and Intune Management as part of Microsoft Endpoint Management solution;
    • 5 years’ work experience in IT service management or implementation experience, including management of distributed, multi-country, 24x7 infrastructure and budget responsibility;
    • Good understanding of Microsoft Core Infrastructure technologies: Active Directory, DNS, DHCP, Group Policies, LDAP, Kerberos, and SCCM and Co-Management, EMS & Intune Management, M365 Products;
    • Experience in software distribution framework and desktop support in global/large user environment and vendor management;
    • Proficient knowledge of IT Service Management (ITSM);
    • Effective team player and communication skills;

 

 

 

This role is currently opened for Singaporeans only. 
**Kindly note that only short-listed applicants will be contacted.

 

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

 

Come along on CMA CGM’s adventure !

 

 

 

 

 

 

 

 

 

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