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ERP Application Specialist (Maritime)

 

CMA Ships, a subsidiary of the CMA CGM Group, covers all facets of the maritime business: from the fleet management of the vessels to that of the crew members.
CMA Ships is also a team of experts responsible for implementing innovative solutions and making CMA CGM vessels more energy efficient.

 

Summary:

As an expert for our in-house Maritime ERP system, you will be working closely with our business users as well as the vendor, to provide application support and manage the product.

You will be reporting to the Team-lead for Solutions Evolutions and Delivery Team and has an opportunity to work in a multi-cultural team.

 

Main Responsibilities:

Application Support (70%)

  • Provide level 1/2 technical support for day-to-day application queries, issues.
  • Review and resolve data management requests.
  • Identify, track and solve application problems raised via dedicated incident management tool.
  • Maintain understanding of company business processes.
  • Document issues, observations and outcomes accurately to escalate issues as required in vendors incident management tool and to ensure the resolution within the SLA.
  • Maintain and create Knowledge base and documentation for technical troubleshooting and best practices.

 

Product Management (30%)

  • Define business requirements based on Business needs and continuity (Data migration).
  • Ensure that business requirements are documented.
  • Prioritise business needs with Business Stakeholders on the release of functionalities.
  • Monitor product development to ensure consistency against business requirements.
  • Perform functional test on product and coordinate User Acceptance Test with business users.

 

Minimum Requirements:

  • At least 5 to 7 years of experience with marine application support function
  • Proficient in determining the causes for application errors
  • Familiar with ship management operations
  • Excellent communication skills (written, verbal and presentation)
  • Ability to work independently and in a team-based environment

 

This role is currently opened for Singaporeans only. 

 

 **Kindly note that only short-listed applicants will be contacted.

 

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

 

Come along on CMA CGM’s adventure

Apply now »