Business Process Expert - Africa Regional Office

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE 

The Regional Business Process Expert will lead initiatives to harmonize business processes, optimize target operating models, and enhance operational efficiencies across the region. This role will be instrumental in driving continuous improvement through effective deployment of technology, establishing a high-performance agency network, and leading regional improvement projects. 

WHAT ARE YOU GOING TO DO ?

Harmonized Processes & Target Operating Models:

• Implement harmonized processes across the region to create a standardized approach to operations
• Collaborate with Regional Business owner teams to review target operating models that enhance efficiency and operational effectiveness
• Continuously assess and refine these models to ensure alignment with regional requirements
• Bring to HO Regional process specificities and regional business requirements if any

Effective Deployment of Technologies:

• Help Agencies to identify and prioritize automation opportunities to reduce manual processes and operational redundancies
• Act as a liaison between Regional agencies and promote best practice sharing

High-Performance Agency Network Management:

• Develop and implement a high-performance mindset within the regional agenciues. Monitor and coach QPMs to improve agency performance across the region
• Drive initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks

Regional Improvement Projects:

• Identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains
• Conduct regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions
• Engage stakeholders across the region to drive a culture of continuous improvement and ensure alignment on project goals

Regional Deployments:

• Deploy Target Operating models in the regions challenge to minimize exceptions and manage Country Manager expectation
• Deploy new tools and new process within the Region
• Monitor implementation and project adoption before handover to Business units

Project Management & HO contribution:

• Participate in HO global projects, working closely with HO BEX team and external teams to manage the effective implementation of projects. Act as a focal point for the region to provide regional specificities and process needs.
• Collaborate and Help Agencies during GBS transition projects

Implementation of New Clusters or Agencies:

• Lead the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets.
• Provide guidance on standard operating procedures, resource allocation, and technology requirements to establish a solid foundation for new entities.
• Ensure smooth integration and adherence to the target operating model 

360 Review & Action Plan Ownership:

• Participate to the 360 missions inclusing onsite contribute. Lead the mission and secure action plan is confirmed and agreed among all stakeholders

WHO ARE WE LOOKING FOR ?

Graduated with a Masters in Business, you have gained a first experience in our industry or a similar international environment.
You are fluent in French and English.
You have a good knowledge of Excel, PowerPoint, IT Tools.
Key competencies :
•    Strategic Vision: Ability to see the big picture and align operational processes with strategic business goals.
•    Change Management: Skilled in managing change effectively to drive the adoption of new processes and technologies.
•    Technology Acumen: Knowledgeable about new and emerging technologies, with the ability to identify and deploy relevant tools for process improvement.
•    Continuous Improvement Mindset: Proactive in identifying opportunities to reduce waste, automate tasks, and simplify workflows (Lean and Six Sigma knowledge)
•    Data-Driven Decision Making: Strong analytical skills to evaluate data, assess performance, and inform process optimizations.

Come along on CMA CGM’s adventure !