D&D and Credit Management Specialist - Africa Regional Office

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

As the Credit Management / DnD Specialist for the Africa Regional Office, you are responsible for accelerating accounts receivable (AR) collection and minimizing bad debt while maintaining positive relationships with customers. 

WHAT ARE YOU GOING TO DO ?

• Setting and Monitoring Collection Objectives: Establish and monitor collection objectives for the Group's agencies and subsidiaries within your Regional Office (RO). 
• Controlling Reporting Quality: Ensure the quality of reporting concerning the collection performance of your RO. Maintain the portfolio’s past due ratio and Days Sales Outstanding (DSO) within approved RO targets. 
• Liaising with Key Stakeholders: Collaborate with Collection officers (in GBS or agency), local CFOs, Commercial teams, and Customer Care teams in your RO on collection matters. Identify and anticipate potential credit loss risks and ensure that corrective actions are implemented. 
• Ensuring Smooth Communication: Facilitate effective communication and information sharing with any relevant departments (invoicing, disputes, etc.) with the constant objective of accelerating collections. 
• Ensuring Aging Balances' Accuracy: In coordination with Financial Control, you ensure the accuracy and tidiness of aging balances by diligently following up on write-off processes. 
• D&D responsibility: Oversee the follow-up on D&D collection, approval of D&D proposed benchmarks, cluster performances, and D&D waivers within the authority matrix. Supervise D&D filing within LARA or AQUA. Promote the VAS Free time extended products. Accelerate the resolution of idle full cases in collaboration with Logitic team. 
• Enforcing Credit Suspension Rules: Ensure that credit suspension rules are strictly enforced. 
• Reviewing and Approving Credit Terms: Review, approve, or recommend credit terms according to the group’s Approval Matrix, in coordination with the RO CFO. 
• Engaging with Key Accounts: Visit key and/or problematic accounts along with the commercial team. Participate in calls with customers as needed to resolve issues. 

WHO ARE WE LOOKING FOR ? 

• Minimum 5 years of work experience in collection, agency finance, or control functions with a strong knowledge of the business. 
• Team player with the ability to partner with agencies’ GM and CFOs  
• Extensive knowledge of all aspects of collections analytics and operations. 
• Demonstrated capability to follow legal action with in-house and external legal counsels. 
• Autonomous and able to work effectively with overseas stakeholders. 
• Proactive and comfortable making decisions under high pressure. 
• Strong leadership and communication skills. 
• Detail-oriented with a commitment to maintaining the highest productivity and quality levels. 
• Fluent and French and English. 

Come along on CMA CGM’s adventure !