Operations Specialist - Regional Office AFRICA

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

Reporting to the COO Africa, you act as the operational and strategic right-hand in overseeing port and agency operations across the regional scope.

You play a key role in cross-functional coordination, action plan follow-up, KPI consolidation, and serve as a liaison between local teams, central departments, and the COO.

Based in Abidjan, Ivory Coast, you will conduct regular field missions to support teams, monitor projects, and ensure proper execution of the COO’s directives.

WHAT ARE YOU GOING TO DO?

• Assist the COO in managing port and agency operations across the region.
• Prepare and follow up on action plans resulting from audits conducted by the COO.
• Consolidate key performance indicators (KPIs) and activity reports for the COO.
• Coordinate communication between local agencies, central teams and the COO.
• Participate in field missions with the COO and ensure follow-up on recommendations.
• Identify operational bottlenecks and propose solutions in collaboration with local teams.
• Contribute to the optimization of flows (empty containers, intermodal, CCIS) with relevant teams.
• Support the deployment of Group tools and training of local teams.

WHO ARE WE LOOKING FOR?

• Proven experience in maritime, port, or agency operations (minimum 3 years).
• Strong analytical and organizational skills, with the ability to synthesize and prioritize.
• Excellent interpersonal skills and diplomacy to interact with port authorities and local teams.
• Experience in project management or cross-functional coordination is a plus.
• Proficiency in reporting and operational monitoring tools.
• Team spirit, service-oriented mindset, and natural leadership.
• Fluent in both French and English.

Come along on CMA CGM’s adventure !