Local Key Account Manager IFF - Inside Sales

CMA CGM Belgium is located in Antwerp, we offer the opportunity to be part of one of the world leaders in shipping. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in. 

Build your career in shipping and logistics, apply today join tomorrow!

As part of its continued growth, CMA CGM Belgium is looking for a Local Key Account Manager (Inside Sales) to strengthen our GA/IFF Sales team within the Commercial Department.

ABOUT THE ROLE
As LKAM – Inside Sales, you manage and grow a dedicated customer portfolio in line with the Agency Business Plan and commercial strategy. Your mission is to increase volumes, diversify business, and enhance customer experience while actively promoting CMA CGM’s image, values, and full product portfolio.

The key responsibilities of the LKAM Inside Sales are as such : 

• Full commercial responsibility for a portfolio of key accounts, including volume growth on focus trades.
• Actively grow business through both farming and hunting, identifying new opportunities in a dynamic and changing market.
• Ensure competitive valid rates with an accurate and timely filing via FMC, AQUA and/or LARA in compliance with regulatory and internal requirements.  
• Manage quotations, tenders, bidding sheets, and follow up through effective daily workflow management (incl. NVR list).
• Identify market opportunities, develop market share, leads and contribute competitive intelligence aligned with commercial strategy.
• Define sales targets for each account with clear action plans and ensure alignment and good communication with the Trade Teams: HO, local and internal stakeholders. 
• Pro-actively call and conduct potential joint visits with the Sales Manager 
• Promote and sell the full CMA CGM product portfolio, including maritime, value added services, ACT+, intermodal & our digital solutions via our SPOT ON platform. 
• Build strong, long term customer relationships to increase loyalty and performance
• Ensure valid credit agreements, high invoice accuracy, timely payments, and take ownership of dispute resolution.
• Act as an ambassador for non-controlled volumes that are assigned to your portfolio. 

Skills and competencies: 

• Fluent in Dutch and English is mandatory, French is a strong asset
• Strong negotiation and communication skills with a customer centric mindset 
• Result driven and resilient in a fast-changing, high-pressure environment
• Knowledge of CMA CGM products, CRM software, MS Office and internal CMA-CGM systems
• Have a pro-active mindset and manage priorities. 
• Able to work independently, with a strong administrative accuracy
• Solutions driven with a high commitment to deliver an excellent customer experience 

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy. 

As part of our Employee Experience offering, CMA CGM Belgium offers a number of perks including:

• Group insurance for pension, life and invalidity
• Ambulatory medical insurance and dental plan
• Annual performance bonus subject to personal and company performance
• Hospitalization insurance; free for employees, partner and children
• Possibility to make use of bicyle leasing
• Employee Assistance Programma via Lyra
• Access to 3000+ learning resources and courses
   

Come and find your better way with us! We rise in motion...

Applying for this role is only possible in case you are a Belgium residents therefor living and working in Belgium. Or in the case you have a valid working permit for Belgium.

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. 

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities.

:: Acquisition in response to the vacancy is not deemed desirable ::