Customer Service Professional France

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

As a Customer Service Professional at CMA CGM, you will play a crucial role in ensuring our customers receive unparalleled service and support. Our commitment to excellence demands an individual who is dedicated, proactive, and enthusiastic about providing top-tier customer care.

Key Responsibilities:

• Engage with customers over multiple channels, responding to inquiries and resolving issues with precision and care.
• Ensure timely and effective communication regarding shipping operations, delivery schedules, and any other customer needs.
• Collaborate with other departments to facilitate the smooth transition of services and ensure all customer requirements are met.
• Maintain comprehensive knowledge of CMA CGM’s services and product offerings to provide informed solutions to our customers.
• Handle customer feedback gracefully, utilising it to drive improvements in service delivery and customer satisfaction.
• Work closely with the management team to uphold service contracts and performance indicators.
• Document all customer interactions accurately to enhance team efficiency and contribute to knowledge sharing.

About You:

We are looking for someone who possesses excellent communication skills and demonstrates a passion for customer service. Ideally, you will have:

• A background in customer service or support, preferably within a logistics or shipping environment.
• Strong problem-solving abilities and a focus on delivering solutions.
• The capacity to work under pressure and manage multiple priorities effectively.
• Fluency in both French and English, with exceptional written and verbal communication skills.
• A keen eye for detail and a commitment to meeting deadlines.

About CMA CGM:

CMA CGM is a global leader in shipping and logistics, offering a comprehensive range of container services worldwide. Our company values innovation, diversity, and sustainability, and we strive to create a dynamic work environment that fosters growth and collaboration. By joining our team, you will be part of a company committed to excellence, where your contributions are valued, and your professional development is supported.

Why Join Us?

At CMA CGM, we believe in the importance of our workforce and are dedicated to creating a positive environment where everyone can thrive. You will have the opportunity to:

• Engage in meaningful projects and contribute to the success of a global leader.
• Receive ongoing training and professional development to advance your career.
• Be part of a corporate culture that values inclusivity and collaboration.
• Enjoy competitive compensation and benefits that recognise your hard work and dedication.

If you thrive in a fast-paced environment and are keen on delivering exceptional customer service, we encourage you to apply for the Customer Service Professional France position and become an integral part of our CMA CGM family.

Come along on CMA CGM’s adventure !