Outside Sales / Sales Executive

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

JOB POSITION: OUTSIDE SALES

YOUR ROLE: Responsible for sales activities and keep good relationship with customers.

WHAT WILL YOU DO?

• Act on action plans produced by Sales Action Planning including understanding the contract terms and conditions of the customer.
• Regular customer contact by phone, emails, entertainment, or visits when appropriate.
• Update knowledge of customers’ needs and requirements, the business situation, their market/industry information, their buying and sourcing patterns (booking prospects), pricing policies, competitors’ activities, customer allocation, equipment, and logistics etc.
• Provide regular updates on network and service products via product brochures and presentations.
• Update customers on the company policy and act on conference initiatives when appropriate.
• Review of customers’ feedback on service quality.
• Register customer complaints in the complaint’s logbook and action as and when required with feedback to the customer.
• Support and assistance on issues that arise.
• Ensure customer complaints are promptly addressed and corrected by a discussion with concerned parties.
• Manage all customer interface activities and ensure that they are handled efficiently.
• Selling VAS of CMA product. 
• Receive, qualify in priority customers’ requests and process their requests.
• Plan and conduct commercial visit according to the commercial action plan and produce visit report.
• Ensure follow up on her/his customers portfolio payment and contribute to recover unpaid debt.
• Participate in commercial events and develop a professional network within her/his commercial area.
• Participate in establishing the Commercial actions plan and ensure the right customer's segmentation is selected in her/his area.
• Ensure update of commercial data in the information system.

WHO ARE WE LOOKING FOR?

Minimum Qualifications:

• Minimum 1-2 or working experience in the shipping/forwarding industry. Fresh Graduates are welcome.
• Minimum bachelor’s degree / University graduated

Professional Skills:

• Good command of spoken and written English
• Excellent presentation
• Customer knowledge
• Pricing knowledge
• Knowledge shipping/forwarding industry is preferable  

Personal Qualities:

• Good interpersonal communication
• Assertive and tactful
• Highly motivated, result-oriented individual

Come along on CMA CGM’s adventure !