Customer Service Professional Spain

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

About the role:

At CMA CGM, we are looking for a Customer Service Professional to join our Customer Care team in Barcelona.

In this role, you will be responsible for maximizing the performance of the Group by optimizing the service delivered to customers through quality bookings and complete monitoring. Serving the customer in all its queries and requirements; Informing the customer on any shortcomings based on initial conditions (cost, delay…). Updating customer profiles, monitoring invoices when cancelled bookings, checking if changes are possible and modifying all bookings as per customer request in line with corporate guidelines.

Key Responsibilities:

• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track and trace upon delivery
• Maintain daily, weekly and monthly reports/dashboards to stakeholders
• Promote relevant CMA CGM products and services when interacting with customers.
• Contact customers and manage/ coordinate system modifications when needed
• Give guidelines and support booking or VIP/Special desk teams on all topics (process, dispute, customer profiles, etc.) if applicable

Key Competencies and Qualifications:

• Passion for delivering outstanding customer service.
• Strong customer focus and relationship-building skills.
• Excellent communication and interpersonal skills.
• Strong teamwork and cross-functional collaboration skills.
• Ability to manage multiple priorities in a dynamic environment.
• Strong planning, organizational and prioritization abilities.
• Effective decision-making and problem-solving skills.
• High level of accuracy and attention to detail.
• Knowledge of customer service processes, booking and invoicing activities.
• Understanding of commercial policies and service offerings.
• Knowledge of applicable legal and regulatory requirements.
• Awareness of health, safety and environmental standards and procedures.
• Proficiency in Microsoft Office and other business applications.
• Fluent in Spanish and professional working proficiency in English.

What we offer:

• Location: Avda. Ports d'Europa, 100, 08040 Barcelona
• Competitive salary
• 37,75h/weekly working hours:

• Monday to Thursday: 08:30 – 17:30
• Friday (Week 1): 09:00 – 17:00
• Friday (Week 2): 09:00 – 13:30

• Temporary contract: 6 months

Come along on CMA CGM’s adventure !