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ID:  564472
Location: 

Bratislava, DE

Customer Service Officer (f/m/d) Import

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

 

For our office in Bratislava, starting at the earliest possible date and initially limited to one year, we are looking for a Customer Service Officer Import (f/m/d) 

 

 

Your responsibilities:

 

  • Control of incoming shipments to their correctness and completeness
  • Sends arrival notices in respect of incoming containers to the customers
  • Issues and sends invoices to the customers
  • Demands missing documents and payment from the ports of loading or customer
  • Checks the customer orders and Releases containers at the terminals
  • Serves customer by telephone within the scope of the Import Customer Service
  • Always striving for improvement within the working environment
  • Setting objectives and seeking new challenges
  • Arrange the haulage to FPOD with the transport order from the legal contract partner
  • Request FPOD DELIVERY dates at ILS local or other ports
  • Demand missing documents
  • Control payments of outstandings with accounting department
  • Check bills of lading (completeness, correctness) before releasing containers
  • Check all costs paid (also Storage/ Demurrage/ Detention) before releasing Ctr. for transport
  • Release containers at the terminals
  • Request “Change of Destinations” (CODs)
  • Serve customer by telephone & mail
  • Correspond with other agents POL or other POD than local
  • Process notices of liability and forward the information to the Claims Department
  • Change status of Ctr to Door or Ramp in case POD CY BL and insert DELIVERY dates
     

You bring aboard:

 

  • Some experience in the field of shipping or similar
  • Good knowledge in Microsoft Office Applications
  • Very good Slovak and English, written and spoken
  • Customer Orientation
  • Strong communication skills, Team Player and the ability to work independently
  • Resilience in times of high workload
     

You can expect: 

 

  • Possibility of career growth
  • An attractive workplace
  • Supplementary company pension scheme
  • Meal allowance above the law requirements
  • Flexible working time model
  • Extensive training opportunities of your choice on our e-learning platform
  • Possibility of mobile working

 

Are you interested?

Then we look forward to receiving your complete application documents, stating your salary requirements and earliest possible starting date.

Come along on CMA CGM’s adventure !

Apply now »