Internship - Customer Service M/W

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

The Department

The Customer Service – Military and Explosive Cargo department is a small structure (2 people + 1 trainee) within the group. The team manages all local and international administrative tasks related to sensitive cargo bookings (military, explosive, radioactive) and ensures regulatory compliance.

Main responsibilities include:
- Securing approvals from all ports called by the vessel
- Validation by the vessel owner
- Validation from the Dangerous Cargo Office (worldwide department working with all group agencies)
- Cross-functional coordination with other internal departments

Please note: this position does not involve direct interaction with customers, but focuses on centralized and administrative management of files.

Internship Topic

Harmonization of work processes between the Defense Cargo and Sensitive Cargo departments.

Main Missions

- Monitoring and validation of bookings received from CMA CGM agents
- Drafting SOPs (Standard Operating Procedures) for both departments
- Harmonizing similar processes across teams
- Designing a shared working file
- Creating product sheets for military cargo
- Supporting the improvement of administrative and regulatory processes

Candidate Profile

Education

- Bachelor’s or Master’s level student (Business school, University, or specialized studies in Transport/Logistics)
- Previous experience in maritime transport is a plus

Technical Skills

- Good command of Excel
- Knowledge of maritime transport/logistics appreciated
- Fluent English (an additional language would be a plus)

Soft Skills

- Ability to work independently and take initiative
- Rigorous, well-organized, and detail-oriented
- Strong analytical and synthesis skills
- Team spirit and ability to work transversally

Practical Information

• Location: Marseille (CMA CGM Headquarters)
• Start date: January 2026
• Duration: 6 months
• Environment: Small team, cross-functional position, highly instructive on regulatory and operational aspects

Find out more about CMA CGM Group's Sustainable Development approach and net zero carbon emissions by 2050 ambition.
Find out more about CMA CGM exceptional work environment.
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