Customer Care-Europe-Documentation-GBSI-Chennai

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Join CMA CGM as a Customer Care Manager for Europe – Documentation at our Chennai office, a pivotal role within the Agency Customer Care Delivery division.

EMPOWERING WOMEN TO LEAD!

An exclusive internal opportunity for female leaders ready to take the next big step.

At CMA CGM, we are committed to fostering an inclusive and diverse workplace. We proudly support our employees in their career journeys, offering flexibility and diverse opportunities for growth. We seek candidates who possess the essential skillset and enthusiasm to embrace new challenges. If you are passionate about customer service and process improvement in the shipping and freight forwarding industry, this opportunity is designed for you.

Who can apply: Employees who have completed a minimum of 18 months as an Associate Manager or Business Process Expert in their current role, or 12 months as a Service Delivery Manager, are encouraged to apply for this internal job posting (IJP).

Position overview: This managerial-level IJP is focused on ensuring that the Customer Care processes in the assigned areas are best in class. You will be crucial in managing the various aspects of customer care including Bookings, Export Documentation, Freighting & Invoicing, and Import Documentation.

What we are looking for:

• 6-8 years of experience in Business Process Services or a Shared Services Centre, ideally within the shipping or freight forwarding industry.
• Over 3 years of experience in team management and client relations.
• Experience in overseeing bookings, export/import documentation, and freight operations for an agency or cluster.
• Demonstrated analytical skills with reporting aptitude.

Location: This position is based in Chennai.

Key Responsibilities:

• Manage functional areas within Customer Care processes, ensuring quality and timely delivery.
• Drive a shift in mindset from data-driven to insight-driven strategies on the delivery floor.
• Plan, allocate, and manage processes and resources to meet operational goals and budgets.
• Align staff structures and processes with the company’s quality objectives.
• Report standard operational metrics and take corrective actions as necessary.
• Collaborate with regional teams to enhance customer satisfaction and process improvements.
• Lead team development initiatives to elevate capability and performance.
• Undertake special projects as directed by management to foster strategic decision-making.

.

Please connect with Karthick Kumar or write to ssc.kkumar2@cma-cgm.com for any clarifications.

At CMA CGM, we value diversity and encourage qualified candidates from all backgrounds to apply. We are looking for individuals who not only excel in their technical roles but are also committed to driving innovation and improving customer experience.

Come along on CMA CGM’s adventure !