Professional- Customer Care- Documentation- GBSI

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Professional- Customer Care- Documentation- GBSI

Purpose

To ensure daily targets are met without any deviations with high accuracy levels.  To ensure targets are achieved and to train the new users in the team.

Key Responsibilities:

• Ensure the Draft Bills of lading is sent to customer based on shipping instruction
• Ensure all Customer Requirements are followed as per Reference Guide / SOPs / Country Regulations
• Escalate any concerns and job-specific queries through the team Supervisor
• Only genuine queries are raised to the FO
• Ensure Accuracy and Turn time of bill is maintained as per standard
• Achievement of targets based on set standards

Qualification: Any Graduate

Experience: 0-4 years

Certifications (if any): NA

Knowledge (Domain and IT):

Come along on CMA CGM’s adventure !