Director, Strategic Accounts

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

The Strategic Account Director acts as a customer advocate continuously developing and managing the global partnership and relationship between CMA CGM and the customer. This position provides the single point of entry and contact within the CMA CGM organization as required by this customer to ensure one stop complete visibility and understanding of all their global markets and requirements. Also communicates all requirements, perspectives and the cultural focus of this customer within CMA offices globally. Ensures that Head Office has all information, details and insights needed to make decisions related to this customer to secure and enhance a mutually beneficial global partnership.

Manage all aspects of contract process including rate quotations and filings.

Achieve allocation and budget goals for all global services related to this customer and their retail markets.

Ensure CMA CGM’s participation as new opportunities present themselves. Communicate and implement all requirements for these new opportunities including all aspects of operations on an as needed basis.

Diversify CMA CGM’s opportunity to improve the average contribution and support new services with this customer's high volume base cargo.

Manage the customer dedicated team to ensure their understanding of all customer requirements.

Work directly with the client manager to ensure all team members are offered every opportunity for training and education and cross training.

Develop succession plans for the team members to ensure the company retains high production and experienced personnel.

Provide market intelligence about the customer internally and provide the customer with CMA CGM updates on a proactive basis.

Manage team to ensure daily and timely responses to all emails, memos or other requests for information by the customer or internal colleagues related to this customer within agreed upon standards.

Utilize travel and entertainment budget to augment customer relationship and business plan achievement.

Excellent communication skills (verbal and written).

Computer skills to include Excel, Power Point and Outlook.

Excellent interpersonal skills.

Ability to work independently.

Good problem solving skills

Good Motivator

Ability to handle multiple tasks simultaneously

Education

Required/Preferred	Education Level	Description
Required	Bachelor’s Degree
Preferred	Master’s Degree

Work Experience

Experience	Years of Experience	Description
General Experience	10-15 years
Industry Experience	10-15 years	Minimum 10 years of industry experience, preferable 10 years carrier outside sales experience and 3 years in a management capacity.

Come along on CMA CGM’s adventure !