Air Operations Operator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Responsible for end-to-end AOG operations with aim to find and deliver the fastest and most efficient shipping plans in accordance with customer requirements. Propose alternative, innovative solutions regarding airlines, routing, transit time and pricing, including exceptional services; counter to counter, hand carries, charters, etc.  Liaise between customers, their suppliers and cross-functional internal teams to ensure the timely and successful delivery of our proposed solutions.

WHAT ARE YOU GOING TO DO?
 

• Ensure complete and proper handling of our expedited solutions from pick up to destination, according to objectives and transit times
• Responsible for timely communications, conflict resolution, and compliance.
• Ensure information flow between all parties; all received communications are acknowledged and updated periodically
• according to customer requirements, always within same day of receipt
• Plan and direct flow of air traffic moving to and from overseas destinations; including dangerous goods, oversized cargo, customs clearance, etc. as necessary.
• Negotiates with domestic suppliers, as intermediary for foreign customers, to resolve problems and arrive at mutual
• agreements.
• Create and complete operational files for each shipment on the dedicated software system to include billing.
• Ship freight, prepare documentation, assess charges, and collect fees for shipments.
• Examine shipping documents, including invoices, shipping manifests, bills of lading for conformity to tariff and
• regulatory compliance.
• Organize oneself to handle the volume of activity.
• Report all serious difficulties and potential service failures to AOG operations supervisor, or other escalation point.
• Identify opportunities to add value to the services provided, as well as continuous improvement.
• Build and maintain strong, long-lasting relationships with local offices, networks and vendors.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Diploma or GED.
• BA/BS or equivalent industry experience of 3+ years.
• Experience in Aerospace and Logistics
• Proven account management or other customer support experience

Skills:  

• Must be able to read, write and speak English fluently, French is a plus
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Flexibility for various 24/7 shifts and on call hours.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.