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ID:  589236
Location: 

Dublin, IE

Customer Service Advisor (FTC up to 12 months)

CMA CGM | ABOUT US

 

The CMA CGM Group is a global player in sea, land, air and logistics solutions, true to its corporate Purpose: We imagine better ways to serve a world in motion. 

 

Present in 177 countries, it employs 160,000 people, including nearly 6,000 in Marseille, where its head office is located. 

 

As the world’s third-largest shipping company, CMA CGM serves more than 420 ports across five continents with a fleet of over 700 vessels. In 2025, CMA CGM carried more than 24 million twenty-foot equivalent containers (TEUs). Its subsidiary, CEVA Logistics, one of the top five global players, operates 1,000 warehouses and handled 15 million shipments in 2025. The Group’s air division operates a fleet of cargo aircraft under the CMA CGM AIR CARGO and Air Belgium brands

 

YOUR ROLE

 

We’re looking for a customer-focused Customer Service Advisor to support our Deep Sea and Short Sea customers.

 

As our Customer Service Advisor, you’ll deliver an exceptional service to our valued customers, with tasks including import and export cargo releases, handling deliveries and successfully resolving customer enquiries.

 

You’ll ensure accurate documentation and billing, coordinate with internal teams and external partners, and deliver excellent service from first contact to final release.

 

 

WHAT YOU’LL BE DOING

 

  • Handle customer enquiries from both Deep Sea and Short Sea customers, via phone and email, providing clear, accurate and timely updates.
  • Create and manage bookings and Bills of Lading in in-house CRM system
  • Coordinate import cargo release: verify documentation (e.g., original B/L where required), confirm payments/credit status and obtain release authorisation.
  • Calculate and raise charges accurately (e.g., storage, demurrage & detention, ancillary charges) and ensure customers are advised of costs.
  • Arrange inland transport when required, including booking/reserving via our inhouse Transport Planning system.
  • Manage delivery requests end-to-end, ensuring all criteria are met (cleared/landed status, bills, payments, documentation) whilst ensuring that deadlines and SLA’s are met.
  • Liaise closely with our Port Operations teams, system providers and internal teams (including Credit Management and Global Business Services centre where applicable) to resolve issues quickly.
  • Log, track and resolve cases in our inhouse CRM, keeping a clear audit trail and escalating complex issues appropriately.
  • Support compliant handling of specialist shipments (e.g., HAZ, OOO, bulk/devan) and follow relevant legislation and maritime/port regulations.
  • Contribute to continuous improvement by following SOPs, suggesting process enhancements and producing basic reports for supervisors/management.

 

 

WHAT WE ARE LOOKING FOR | KNOWLEDGE, SKILLS & EXPERIENCE

 

  • Demonstrable experience within a fast-paced customer service environment. Customer Service experience within the shipping or logistics sectors would be advantageous, but is not essential.
  • Strong analytical skills and high attention to detail
  • Excellent communication skills, with the ability to build effective working relationships with both customer and internal stakeholders .
  • High levels of organisation, with ability to prioritise effectively in a fast-paced operational environment.
  • Excellent IT skills, with ability to work with multiple inhouse systems
  • Knowledge of shipping, freight forwarding, port operations and/or maritime regulations is beneficial, but not essential as full training will be provided.
  • Contribute to continuous improvement of KPI’s
  • Comfortable working to service levels/KPIs and maintaining a clear audit trail.

 

 

WHAT DO WE OFFER

 

Not only do we offer a competitive salary, we also offer a generous benefits package including:

 

  • 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
  • Discretionary annual bonus
  • Enhanced pension scheme up to 8.5% total contribution
  • Life assurance x3
  • Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
  • Private healthcare (LAYA) + Healthcare Cash plan, including an Employee Assistance Programme
  • Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
  • Hybrid Working
  • Cycle to work scheme/ Season ticket loans
  • Enhanced policies including Maternity & Paternity
  • Employee recognition awards
  • Considerable scope for personal and professional growth through the CMA CGM Academy

 

CMA CGM Group is proud to define itself as a family business built on strong human values.

 

  • Excellence
  • Exemplarity
  • Imagination
  • Boldness

 

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

 

 

YOUR CAREER - WHY CMA CGM?

 

At CMA CGM Group, we Rise in Motion. Your career is always on the move - it grows as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact.

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