Business Process Specialist Cluster South Africa

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role: 

The Quality & Process Manager (QPM) is a business partner to support the agency leadership team in various strategic initiatives designed to improve performance. Working through the Business Excellence domain, the QPM will maintain the integrity of the group core model, act as a referral point that will evaluate process optimization and facilitate change management during the deployment of new systems, projects, and transformation.

Core Responsibilities:

• KPIs & Reporting (not accountable for all measurements but responsible to support functions)
• Lead on Agency Scorecard performance and drive required performance improvements necessitated with relevant functional heads
• Quality & Continuous Improvement champion across the Agency
• Propose, coordinate and monitor Process Improvement Initiatives, both cross functional and functional
• Hand over to functional teams for achieved improvements
• Change Management Support
• Project Implementation & Agency Project Management
• Extended team of Business Excellence Management at cluster/country level
• Cross domains / transversal Projects Management
• Agency alignment with CMA CGM Group Core Operating & Organisational Model
• 360 Review contribution and Action Plan tracking ownership
• Build business cases to validate new initiatives
• Consistently look to challenge local processes to gain efficiency
• Focal POC within agency for all GBS projects to secure smooth implementation
• Agency Data Quality Management
• Lead on annual local tariff review and administration thereof

Skills and Qualification: 

• 10 years shipping line and agency experience with cross functional expertise
• Lean Six Sigma Certification (Green belt or higher) would be advantageous
• Strong analytical and problem-solving abilities
• Ability to perform under pressure
• Advanced proficiency in Microsoft Office tools
• High accuracy with figures
• Strong interpersonal and communication skills, with a commitment to protecting Company interests
• Professionalism, patience, tact, and diplomacy in challenging situations
• Excellent organizational and planning skills

Come along on CMA CGM’s adventure !