Sales Effectiveness Manager South Africa

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role 

The Sales Effectiveness Manager is responsible for developing and implementing strategies and initiatives aimed at enhancing the performance and efficiency of the sales team. They focus on optimizing sales processes, providing training and support, and leveraging technology to drive revenue growth and achieve organizational sales objectives.

Responsibilities

• Support Sales Director's business decision by conducting and monitoring commercial strategy within the department
  Monitor and follow-up Sales Team performance
• Review and dispatch leads as per strategy defined at group level
• Review, accept or reject customer qualification exceptions. Perform system maintenance
• Manage territories (Assign BP to territories, partner codes clean up …)
• Monitor data in NOVA Analytics to improve and ensure data quality (visits, calls, Potentials, AES, leads, specific opportunities, contacts)
• Supports target setting and ensures quality of targets from Lines
• Train and monitor adoption of Sales team on sales processes and sales tools
• Participate in sales projects launched by RO/HO
• Communicate to Sales team on changes coming from RO CCO
• Ensure refresh trainings are regularly organized

Requirements and specific skills

• Strong knowledge in shipping (minimum 5 Years of experience in liner shipping), proven experience in leadership role in similar industry
• Relevant tertiary qualification or equivalent practical experience in disciplines such as project delivery, business process improvement, transformation initiatives, continuous improvement, digital enablement, and customer experience.
• Excellent knowledge in NOVA - all modules
• Understand CMA-CGM group organization, processes & tools
• Basic proficiency with MS Office
• Analytical & Reporting aptitude (Data, Qliksense)

Personal Skills

• Effective communication skills (Ability to articulate various business scenarios with senior business leaders & middle management)
• Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations
• Must be able to prioritize work effectively and manage time efficiently

• Financial & Economic knowledge
• Business Intelligence

Come along on CMA CGM’s adventure !