Service Delivery Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

JOB PURPOSE:

Handle the request from customer regarding Documents (release OBL, release Delivery Order, extend D.O and refund Containers depost)

WORK RELATIONSHIP

• Internal: Internal: Finance; Sales; Customer Services Import; Import documentation; Logistics; SSC; Branches; POL
• External: Customers

RESPONSIBILITIES

• Check/ reply email & close Nova cases within 4hrs
• Release Delivery Order including checking Attorney Letter/Introduction Letter, cargo release method (SWB / Telex / OBL) and recording documentation
• Release Original bill of lading: check Attorney Letter, LOI and recording documentation
• Check DnD day/ charge
• Refund container deposit including checking DDSM payment status, local charge payment status, M&R payment status and refunding or collecting after balance all charges
• Check and issue M&R

QUALIFICATIONS

• College/ Bachelor’s degree, major in Supply chain management, Logistics, Import & Export
• At least 1 year working experience in the similar position in the Shipping company or Freight Forwarder
• Communication skills, proactive, teamwork, and accountability
• Customer focus, result oriented
• English: fluent in both verbal and written
• Advance level in MS Office

Come along on CMA CGM’s adventure !