Chief Operating Officer (f/m/d)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

You can find more information on: www.cma-cgm.com

For our office in Hamburg we are recruiting a: Chief Operating Officer (f/m/d)

Main purpose of the role:

Lead the integrated operational footprint of the Germany Cluster across Port Operations, Intermodal Logistics (ILS), Cargo Flow, and process & systems optimization, ensuring seamless alignment between planning, execution, cost efficiency, and service reliability.
Plan and define short, medium and long-term goals for the operational teams (port operations and intermodal logistics), in conjunction with Regional Office and Head Office.
Optimise processes to improve the efficiency of the business/cluster, ensuring pre-defined key performance indicators.
Responsible for efficiency and security of Group assets.
Ensuring Group operations are managed in a cost-effective manner.
Identify and develop Landside projects, which are aligned with the Company’s overall German Cluster growth strategy.
Leading the operations teams to achieve enhanced results and embedding the company’s employee engagement culture.

Main responsibilities:

Plan, direct and oversee Company’s current operational policies, rules, initiatives and goals and ensure smooth integration of new initiatives for all to follow in the company
Accountable for operational cost performance and efficiency KPIs, including budget governance and cost‑to‑serve optimization across Germany’s operational activities. Define and document operational procedures, ensuring adherence from employees.
Develop processes and procedures to work towards a ‘One Company’ approach.
Ensure understanding of, and smooth implementation of current and forthcoming industry/company rules and regulations that may have an impact both in terms of cost and working practices.
Ensure timely delivery of all short, medium and long-term projects.
Work closely with service providers and vendors to ensure they are operating to keep efficiency in the network, with any shortcoming being addressed straight away.
Ensure that reporting mechanisms are in place to monitor efficiency of vendors.
Ensuring any adverse cost impact due to network inefficiency is addressed straight away to all stakeholders (internal and external).
Actively address any shortcomings that may have an adverse impact on our operational performance, service to our customers and cost to our system.
Build a culture where new initiatives are encouraged and appreciated at all levels.
Define & review roles and responsibility of Operations Team Leaders & Managers, ensuring alignment with departmental and business objectives.
Mentor, coach and develop Operational Managers and talent within the company, to support business needs and to provide stability in the Operations structure.
Promote a culture of high performance from Operations employees, through the effective application of robust performance management effectively managing expectations and performance issues to ensure that employees work well together and are fully engaged.
Carry out regular performance appraisals and address issues promptly and effectively.
Ensure effective cross functional relationships with executive leadership team colleagues to promote an engaged and streamlined approach to leading the business.
Ensure communication and coordination with all relevant CMA CGM HO functions.

Key competencies & qualifications, skills & experience:

Proven operational/industry/relevant experience at a senior level, minimum 5 years.
Excellent interpersonal and communication skills.
Proven track record of leadership in cross functional/regional positions (international experience advantageous, but not essential).
Project management expertise, with proven track record of timely delivery.
Executive excellence, global mindset, decision‑making courage, customer focus, innovation, team development.”
Demonstrable People leadership and management experience, with proven ability to instil a culture of high performance within teams.

We offer you:

A permanent employment contract: we want you to feel at home with us in the long term
An attractive workplace in Hamburg city centre
Varied work in a pleasant working environment
Company supplementary health insurance and a company pension scheme
Cashless meal allowance in the form of Pluxee restaurant vouchers
Flexible working hours with time tracking
Extensive further training opportunities of your choice on our e-learning platform
Bicycle leasing with CMA CGM & BusinessBike
Employer contribution towards local public transport (HVV-ProfiTicket)
Employee benefits in the form of shopping discounts in many areas (e.g. travel, events, everyday household appliances)
Recruitment bonus as part of an employee referral scheme
Option to work remotely

If you are interested in this position and your profile matches our requirements, we look forward to receiving your complete application (cover letter and CV), including your salary expectations and availability.

Come along on CMA CGM’s adventure !