Service Delivery Booking Officer (f/m/d)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

For our offices in Hamburg and Bremen we are recruiting a: Service Delivery Booking Officer (f/m/d)

Your role

As a Service Delivery Senior Booking Officer, you will be responsible for the reliable handling of customer booking and amendment requests. You will ensure that bookings and customer-requested changes are implemented correctly, promptly, and in accordance with internal guidelines. In doing so, you will work closely with ILS, Sales, and other stakeholders to ensure high service quality and customer satisfaction.

Your responsibilities

• Processing, checking, integrating, and confirming customer bookings while taking routing, quotation, allocation, equipment, haulage, and relevant freight information into account
• Carrying out changes to existing bookings based on customer requests, including adjustments, cancellations, and relevant updates within the defined process and system boundaries
• Ensuring correct and complete booking data, including checking payment/freight information, quotation validity, payer information, and required process steps
• Handling internal RFIs from GBS
• Crossfunctional coordination with internal teams such as GBS, ILS, Customer Service, and other relevant departments to drive the prompt resolution of booking and process-related matters
• Participation in and ownership of booking process-related projects with the aim of sustainably improving workflows, quality, transparancy, or efficiency in the booking process, in close collaboration with GBS, Sales, ILS, and other relevant stakeholders
• Identifying risks, process deviations, and improvement potential, and actively supporting their resolution

You bring aboard

• Bachelor Degree or equivalent University Degree and/or Apprenticeship in shipping
• Strong Knowledge in Shipping (minimum 5 years of experience in liner shipping)
• Very good German and English language skills (written and spoken) 
• Great customer facing skills with ability to build and nurture relationships
• Knowledge of commercial policy and offers, of dangerous / special cargo or commodity, of port / country regulations, of the legal and / or regulatory frame
• Skills in risk detection and prevention
• Excellent communication Skills
• Basic proficiency with MS Office

We offer you

• A permanent employment contract: we want you to feel at home with us in the long term
• An attractive workplace in Hamburg city centre
• Varied work in a pleasant working environment
• Company supplementary health insurance and a company pension scheme
• Cashless meal allowance in the form of Pluxee restaurant vouchers
• Flexible working hours with time tracking
• Extensive further training opportunities of your choice on our e-learning platform
• Bicycle leasing with CMA CGM & BusinessBike
• Employer contribution towards local public transport (HVV-ProfiTicket)
• Employee benefits in the form of shopping discounts in many areas (e.g. travel, events, everyday household appliances)
• Recruitment bonus as part of an employee referral scheme
• Option to work remotely

If you are interested in this position and your profile matches our requirements, we look forward to receiving your complete application (cover letter and CV), including your salary expectations and availability.

Come along on CMA CGM’s adventure!