Working Student (f/m/d) Service Delivery

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
You can find more information on: www.cma-cgm.com
 
For our office in Hamburg we are recruiting for a 12-month contract (15-20 hours/week) to start as soon as  possible at our Hamburg location a: Working Student (f/m/d) Service Delivery

Your mission:
 
As a Working Student in our Service Delivery organization, you will assist in analyzing the Disputes & coordinate with stakeholders internally and externally until resolution, while continuously working on improving the quality to avoid recurrence of Disputes. You will support daily operations while helping us become more data driven through better use of analytics, automation and digital tools – preparing yourself for a future where AI and data fundamentally shape how logistics works.

Your Responsibilities:

Support across Service Delivery teams

• Help handle customer inquiries and cases (phone, email, digital channels), ensuring they are answered within agreed SLAs and escalated correctly when needed.
• Assist in dispute and RFI handling by collecting information, documenting cases and following up with internal stakeholders until resolution.

Data, analytics & digital improvement

• Work with operational data (transport events, disputes, service levels, documentation status) to prepare simple dashboards and performance overviews for the teams.
• Help design and maintain lightweight automations and tools (e.g. in Excel, Power BI or similar) to reduce manual work such as status checks, exception logs and rate/look up activities.
• Support basic data quality checks and contribute to root cause analyses for recurring issues, helping the teams use data to prevent problems rather than just react to them.
• Assist in documenting and improving data flows between systems and teams, with a focus on transparency and re usability for future AI applications.

Operational learning and collaboration

• Participate in short improvement projects (e.g. better handover between teams, improved customer communication templates, simplified processes) with a focus on digital and data enabled solutions.
• Support monitoring of KPIs (SLA adherence, dispute resolution time, documentation accuracy, customer satisfaction) and help visualize trends for decision making.
• Collaborate closely with colleagues in Operations, Finance, Sales and other functions to understand how Service Delivery connects to the wider organization.

You Bring on Board:

Education & background

• Ongoing Bachelor’s or Master’s studies in Business, Logistics, Supply Chain Management, Data/Business Analytics, Business Informatics, Economics or a related field.
  Strong interest in global shipping, maritime logistics and how digitalization, data and AI are transforming the industry.

Skills & mindset

• Very good analytical skills and confidence working with data (Excel as a minimum; first experience with Power BI, SQL, Python or similar is a plus).
• Curiosity for technology and openness to learning how automation, analytics and AI can support daily work, rather than replace it.
• Strong communication skills in English, written and spoken. German language is a plus. 
• Flexible, proactive and hands on working style; you enjoy switching between tasks, teams and topics in a dynamic environment.
• High sense of ownership, reliability and willingness to learn from feedback and from more experienced colleagues.

 
You can expect:
    

• A 360° view of Service Delivery in a leading global shipping company, with real responsibility in daily operations and data driven projects from day one.
• The chance to build future relevant skills at the intersection of customer service, documentation, data analytics and process automation – an ideal foundation for a career in digital logistics.
• Mentoring by experienced colleagues from different Service Delivery teams and time reserved for learning our systems and industry flows.
• Hybrid working model (option to work remotely part of the week), modern tools and an attractive workplace in central Hamburg.
• Access to our e learning platform and internal knowledge resources, plus employee benefits such as discounts on travel, events and everyday purchases.
• A modern, inclusive culture that values diversity, collaboration, continuous learning and the ideas of the next generation of logistics professionals.

If you are passionate about logistics, eager to learn across different functions and motivated to shape how data and AI will define tomorrow’s ways of working, we look forward to receiving your application.

Come along on CMA CGM’s adventure !