Business Process Excellence Expert

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

THE ROLE

Responsible for developing strategies to improve process efficiency and effectiveness by monitoring country performance, identifying trends and potential issues for the business

WORK RELATIONSHIP

• Internal partners: Managing Director, Heads of Department, HO/RO Business Process Excellence teams, HO Transformation Teams
• External partners: Customers, Suppliers

RESPONSIBILITIES

• Develop internal measures in collaboration with functional Heads, to facilitate maximum efficiency and to ensure good compliance with the policies and procedures of CMA CGM group.
• Contributing, defining, leading, and implementing business projects related to shipping business process areas.
• Identify and implement initiatives jointly with relevant key stakeholders as required to improve process efficiency, effectiveness, and alignment within the Group’s process and procedures.
• Propose new ideas, lead green belt projects
• Ensure KPI compliance and enable action plans across departments with functional Heads..
• Conduct BCP campaigns
• Support Agency 360 reviews and coordinate action plans within the project deadlines.
• Provide support to HO and/or Regional Office Global Experience Network (GEN) for project deployment and change management.
• Collaborate with Senior leadership teams proactively to identify and deliver improvement that is in line with Group’s vision, values, and strategic plan
• Trouble shoot issues encountered in work processes
• Supervise GBS performance and maturity .
• Align continuous improvement initiatives to company strategic goals
• Any other ad-hoc projects or tasks assigned by management.

EXPERIENCE/SKILLS

• Diploma/Degree holder with at least 8 - 10 years’ experience in Liner shipping industry with sound technical knowledge in the order handling process.
• Project Management certification PMP or PRINCE2 Practitioner
• Lean Six Sigma certification – Green Belt
• Proactive, well organized and able to work under pressure
• Strong leadership qualities and able to work in a highly pressure environment.
• Good communication and interpersonal skills
• Proficiency in MS Office (Word, Excel, PowerPoint, Project, Outlook, Visio 2007, PowerApps including Power-Automate)
• Proficiency in reports generation and analysis
• Fluent in oral and written English
• Must have “hands on” Management style.
• Good organization, delegation and discipline skills.

KEY MEASURES

• Self-motivated
• Good team player
• Able to work independently
• High Level of Integrity
• Detail oriented

Please ensure you are familiar with the CMA CGM Corporate Internal Mobility guidelines