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IT Analyst I

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Date: 03-Sep-2022

Location: US

Company: CMA CGM

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers.  We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?  



Responsible for conducting business analysis as it relates to software, processes or design for project planning requirements analysis, software testing, or end-user training activities for business applications and technology that impacts business operations. Models and acts in accordance with our guiding principles and core values.




  • Perform routine analysis, process design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the IT department to achieve project goals.
  • Document business requirements and write specifications for applications customizations.
  • Research and make recommendations on the optimal method of task execution during a project.
  • Evaluate and recommend modifications of basic IT systems that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs.
  • Develop data flow, formulas, and methods supplying relative illustrative charts, tables, diagrams, and procedural statements.
  • Communicate and provide to the customer, via phone or e-mail, information regarding the basic resolution to application related problems.
  • Ensure the availability, quality and integrity of information.
  • Provide basic communication to teams regarding business requirements (enhancement scope, impact, solutions, etc.).
  • Document and monitor service level agreements as requested to ensure that information technology systems are accessible and perform at agreed-to service levels.
  • Follow established policies and procedures; determine and recommend potential enhancements.
  • Perform other duties as assigned.





  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.
  • Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees and vendors.
  • Intermediate proficiency in Microsoft Office, internet, web-based and related job specific software applications.
  • Ability to learn and understand complex computer hardware and software technology.
  • Ability to communicate complex situations quickly and clearly to people with a variety of technical skills.
  • Ability to resolve issues quickly and correctly.
  • Ability to develop and document processes and procedures.
  • Ability to work as a member of a team.
  • Ability to work independently while following established policy and procedures.
  • Must be able to read, write and speak English fluently.



  • Certifications and professional credentials may be required for this position.
  • Business analysis skills, requirements gathering, configuration and testing experience.
  • In-depth knowledge of the specific applications supported.
  • Strong IT background and experience in application(s) issues resolution.
  • Technical support and troubleshooting experience with computer hardware, and Windows desktop technology.
  • Strong understanding and knowledge of remote access applications.
  • Strong understanding of networks and their relation to end users.




With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.


We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.


It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.



We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.