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ID:  508004
Location: 

Makati, PH

Intermediate Exchange/Lync Engineer

At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit - we encourage initiative and we empower our talent to grow in their careers.  We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace - do you Dare to Grow with us?  

Role profile

Primary purpose of the role                                                                                                                  

Responsible for service and support of CEVA’s Unified Communications environment encompassing Microsoft Lync, Microsoft Lync Enterprise Voice, SIP Trunking, Microsoft Exchange server and related devices and software including monitoring and maintenance of operating systems to prevent system outages and ensure high quality system availability.  Models and acts in accordance with our guiding principles and core values.

 

 

Key accountability areas

Shows the key accountability areas of the role and indicates the ranked importance of each area in performing the role. These indicate the end result or outputs for which the role holder is responsible. In each case the associated performance indicator(s) should also be specified

 

1

Installation, configuration and maintenance of Windows operating systems for required applications or infrastructure need.

2

Installation, configuration and maintenance of Lync, Lync EV, Exchange and related infrastructure systems.

3

Administration of Lync, Lync EV, Exchange and related infrastructure systems.

4

Troubleshoot technical issues in support of Lync, Lync EV, Exchange and related infrastructure systems.  Be initial point of contact for helpdesk tickets.

5

Maintain Lync user accounts, Exchange e-mail accounts, system security, and system back-ups and provide technical support. Provide administration support for Active Directory.

6

Monitor performance, capacity and administration of operating systems, Lync, Exchange and related infrastructure.

7

Work as part of a CEVA Microsoft team.

8

Patch systems on a regular basis using appropriate tools – SCCM and Patch Link. Automate all patching wherever possible.

9

Create and maintain documentation for monitoring systems, processes and creation of hardware devices. 

10

Diagnose and resolve server problems, perform systems updates and back-ups.

11

Ensure server support and maintain high system availability. 

12

Ensure security protocol, including record types, updates and back-ups.

13

Coordinate efforts with technology staff from multi-environment application (application/system/functional).

14

Provide change management support.

15

Create and maintain documentation for monitoring systems, processes and creation of hardware devices.

16

Identify mission critical production jobs and troubleshoot end-user issues.

17

Provide on-call 24/7 support as needed.

18

Follow established policies and procedures; determine and recommend potential enhancements.

19

Installation, configuration and administration of Active Directory.

20

Install, configure and maintain and upgrade VMware and Hyper V virtual environments.

21

Performs other duties as assigned.

 

Person Profile

Specifies the essential (minimal) and desirable qualifications, experience, knowledge and behaviours that are required for successful performance of the role.

 

 

Essential

Desirable

Education & Qualifications

  • Bachelor's degree in Computer Science or related field preferred or 5 years relevant work experience is required.
  • ITIL Foundation, PMO Foundation, Prince2

Microsoft certification MCP, MCSE, MCSA.

Experience

  • Minimum of 3 years’ demonstrated experience supporting Windows OS versions 2003 and up.
  • Minimum of 3 years’ demonstrated experience Implementing and supporting Microsoft core infrastructure services (Windows Server, Windows Failover Clustering, AD, Certificate Services, DNS, DHCP, Group Policy, PowerShell Scripting) and well versed in; server hardware, provisioning techniques, FC based shared storage, Clustering, performance monitoring and analysis, etc.
  • Minimum of 2 Years supporting OCS, Lync 2010/2013 and Lync Enterprise Voice.
  • Minimal of 2 years supporting Exchange 2010/2013
  • VMWare / Hyper-V
  • System Center Operations Manager and System Center Configuration Manager experience preferred.
  • Worked alongside global partners in 24x7 environment.
  • Worked in Global role
  • Worked in geographically dispersed team
  • Work with application vendor suppliers.

Work as part of a support team.

Specialist Knowledge & Skills

  • Microsoft Windows Server all versions
  • Active Directory, Certificate Services, DNS, DHCP, Group Policies
  • Microsoft SQL Server
  • Microsoft Failover Clustering
  • PowerShell scripting
  • Microsoft Lync/S4B and Enterprise Voice
  • TCP/IP, Networking, Load Balancing and QoS
  • Microsoft Exchange 2010/2013
  • Virtualization (VMware and Hyper-V)
  • High Availability and Disaster Recovery
  • Knowledge of VoIP PBX systems
  • Knowledge of VoIP, SIP and SIP Trunking
  • Knowledge of SBC’s
  • Knowledge of MS FOPE/EOP
  • Knowledge of O365
  • Knowledge of networking and QoS
  • System Center End Point Protection
  • McAfee AV
  • Solarwinds
  • Veritas/Symantec NetBackup
  • HP SUM/HP SIM
  • Storage Experience (EMC, HDS, HP, etc)
  • Steeleye Data Keeper
  • SQL Server experience

System Center Operations Manager and System Center Configuration Manager experience preferred.

Interpersonal & Communication Skills

  • Excellent oral communication and customer relations skills. Ability to communicate and interact at all levels of the organisations hierarchy. Ability to understand and communicate technical concepts to a business audience.
  • Excellent troubleshooting skills. Logical thinker, good analytical skills
  • Possess problem solving, conflict resolution, decision making, and planning skills 
  • Able to own an issue and see it through to resolution
  • Able to work off own initiative. Ability to multitask and excellent time management skills
  • Ability to manage vendors and suppliers
  • Produce Technical documentation. Design Processes and templates. Develop Standard Operating Procedures.
  • Excellent Written/ Spoken English language
  • Ability to train, motivate, coach, and counsel others
  • Ability to manage stress well under difficult situations and when dealing with production issues and project deadlines.
  • Ability to work cross platform to resolve incidents and root cause analysis.

 

 

 

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

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