Accounts Receivable Supervisor (Order-to-Cash)

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role & Responsibilities:

• Lead, motivate, and develop the Accounts Receivable team, driving a high-performance culture through coaching, performance management, succession planning, and continuous capability building while ensuring operational excellence and target achievement.
• Oversee daily Accounts Receivable operations, collections, cash application, and account reconciliation activities.
• Monitor aging portfolios and implement proactive actions to reduce overdue receivables and improve DSO performance.
• Support credit risk assessments and credit limit reviews while balancing commercial objectives and financial risk.
• Ensure timely and accurate cash allocation through bank, customer, and invoice matching.
• Investigate and resolve customer disputes, reconciliation differences, unapplied cash, and outstanding open items.
• Prepare customer account statements and lead regular account reconciliation activities.
• Ensure AR transactions are processed accurately and in compliance with company policies and internal controls.
• Act as the main escalation point for complex collection and customer account issues.
• Identify opportunities for process improvement, automation, and efficiency enhancements across AR and O2C processes.
• Collaborate with cross-functional stakeholders to drive issue resolution and improve overall financial performance.

Skills & Requirements:

• Bachelor's degree in Finance, Accounting, Economics, Business Administration, or a related field.
• Minimum 5 years of experience in Accounts Receivable, Credit Control, Order-to-Cash, or related finance functions.
• Previous experience leading, mentoring, or supervising team members.
• Strong understanding of end-to-end AR processes, including collections, cash application, reconciliations, dispute management, and customer account maintenance.
• Hands-on experience with ERP systems, preferably SAP FI/AR or other integrated finance systems.
• Advanced Microsoft Excel skills, including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Strong analytical and problem-solving capabilities with excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines in a dynamic business environment.
• Excellent communication and stakeholder management skills.
• Strong customer-oriented mindset with a focus on service excellence and business partnership.
• Fluency in English, both written and spoken.

What we offer:

• Working in an agile, flexible, digital, and social culture
• Flexible working hours
• Working 40 hours a week
• Hybrid working
• Birthday day off
• Fruit Day: every Wednesday
• Happy hours
• Yearly bonus
• Transportation
• Life insurance
• Meal Allowance (Cash/monthly)
• Employee Assistance Program

During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.

We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.

Come along on CMA CGM’s adventure !