Sales Effectiveness Analyst

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role & Responsibilities:

• Analyze market identification at country level using both implemented systems and external sources
• Perform and maintain agency sales segmentation
• Assign and regularly update customer allocations (territories & sales representatives)
• Conduct CRM quality checks (visits, calls, coverage, leads, opportunities, heat map)
• Follow up on sales performance and create sales lead to fill the gap
• Support and monitor target‑setting processes from HO to agencies and sales teams
• Train Sales Teams on sales tools, CRM systems, and related processes
• Support field implementation of sales procedures and monitor adoption
• Perform regular CRM audit checks
• Prepare Sales, Trade & Marketing presentations and business reporting
• Create and maintain BI dashboards and performance reports
• Support benchmarking and marketing‑related activities
• Act an active role in project with various stake holders from different teams

Skills and Requirements:

• Bachelor’s degree, preferably a degree in Business Administration, Economics, Industrial Engineering, Statistics, or a related analytical field.
• Minimum 2 years of experience in Sales Operations, Sales Effectiveness, Business Analysis, or CRM‑related roles.
• Strong analytical skills with the ability to interpret data, identify trends, and ensure data quality.
• Ability to clearly communicate with Sales Teams, Management, and cross‑functional stakeholders
• Knowledge of statistical methods, KPI tracking, and performance analysis.
• Experience in creating dashboards and performance reports using BI tools (Power BI, Tableau, Qlik, etc.).
• Hands‑on experience with CRM platforms (Salesforce, Microsoft Dynamics, or similar), including data integrity checks.
• Fluency in written & verbal English is a must (part of the interview will be conducted in English).

What we offer:

• Working in an agile, flexible, digital, and social culture
• Flexible working hours
• Working 40 hours a week
• Hybrid working
• Birthday day off
• Fruit Day: every Wednesday
• Happy hours
• Yearly bonus
• Transportation
• Life insurance
• Meal Allowance (Cash/monthly)
• Employee Assistance Program

During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.

We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.

Come along on CMA CGM’s adventure !