Sales Management Senior Manager - CMA CGM Cluster Senegal

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

YOUR ROLE

Reporting hierarchically to the Cluster Business Unit Management Director and functionally to the Regional CCO, your mission is to align the company's customer-centric strategies with its overall business goals, driving customer satisfaction and revenue growth in the shipping industry.

WHAT ARE YOU GOING TO DO 

• Set up, organize, and drive sales teams to follow up the customer portfolio and identify growth opportunities.
• Implement sales strategies according to the objectives set by the Group.
• Monitor and analyze sales performance to ensure the revenue targets are met.
• Ensure the proper implementation of the commercial policy defined by the group.
• Develop and maintain strong relationships with customers.
• Provide regular feedback and raise local issues and topics to the General Management and other relevant stakeholders.
• Coordinate and align commercial strategies across the various countries within the cluster.
• Ensure the proper implementation of the commercial policy defined by the group.
• Monitor and analyze sales performance across the cluster to ensure revenue targets are met.
• Develop and maintain strong relationships with customers.
• Provide regular feedback and raise local issues and topics to inform decision-making at the cluster level.
• Act as the cluster’s representative for commercial matters at all countries involved.

Key Performance Indicators (non-exhaustive)

• Volume share (on per trade)
• Market share (on per trade)
• Revenue (on per trade)
• Cost of sales (on per trade)
• Customer satisfaction (NPS)
• Customer retention rate
• Customer portfolio growth
• Sales team performance (employee engagement, communication, teamwork)
• Sales team turnover rate
• Sales team training coverage

WHO ARE WE LOOKING FOR

• Preferably a master’s degree (Bac +5) specializing in Transport and Logistics, Marketing and Sales, Economics and Management, or Statistics.
• 10 years of experience in shipping (Minimum 7+ years of experience in liner shipping).
• Strong commercial acumen with a proven track record of business revenue growth.
• Strong management and communication skills, with the ability to articulate complex business scenarios to customers, senior leadership, and middle management.
• High levels of rigor, organization, proactivity, self-control, punctuality, interpersonal skills, boldness, creativity, and influence.
• Excellent negotiation skills.
• Strong leadership skills with the ability to lead and motivate teams towards professional excellence.
• Strong analytical skills with the ability to interpret data and provide insights to inform decision-making.
• Bilingual fluency in spoken and written French and English is mandatory, enabling clear communication and reporting with local, regional, and Head Office teams

Come along on CMA CGM’s adventure !