Service Delivery Professional Pakistan

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary:

The Front Desk Documentation Officer serves as the first point of contact for customers in the Service Delivery Department. This role is responsible for managing and verifying shipping documentation, processing Delivery Orders (DO), ensuring compliance with company policies, and maintaining accurate records. The officer plays a key role in ensuring efficient and accurate service delivery to customers while safeguarding the company’s operational integrity.

Key Responsibilities: 

• Customer Interaction & Documentation Handling:
• Serve as the initial point of contact for customers requesting Delivery Orders (DO).
• Handle all incoming documentation related to cargo delivery, ensuring accuracy and completeness.
• Cross-check the authenticity of submitted documents before processing.
• Verification & Release of Delivery Orders:
• Conduct final checks on release authorities, Bills of Lading (B/L), and other required documents according to the department’s checklist.
• Verify document alignment with company policies and shipping requirements prior to releasing the Delivery Order.
• Revalidate Delivery Order expiry dates as needed, subject to confirmation of payment.
• Invoice & Payment Management:
• Prepare and issue customer invoices in coordination with the finance team.
• Ensure prompt collection of payments prior to DO release.
• Check for and follow up on any DDSM (Delivery Documentation System Module) outstanding items.
• Record Keeping & Filing:
• Maintain organized records of all received and processed documents including release authorizations, Bills of Lading, Letters of Indemnity, and related shipping documents.
• Ensure timely filing and retrieval of records for audit and compliance purposes.

Qualifications and Requirements:

• Diploma or Bachelor’s degree in Business Administration, Shipping Management, Logistics, or a related field.
• Minimum 1–3 years of experience in shipping documentation, logistics, or customer service (preferably within a shipping line or freight forwarding environment).
• Strong attention to detail and ability to handle documentation accurately.
• Good communication and interpersonal skills to manage customer interactions effectively.
• Proficient in Microsoft Office and familiar with shipping documentation systems.
• Knowledge of Bills of Lading, Delivery Orders, and general shipping procedures.

Core Competencies:

• Customer Service Orientation
• Documentation Accuracy and Compliance
• Time Management and Organizational Skills
• Integrity and Confidentiality
• Team Collaboration

Come along on CMA CGM’s adventure !