Service Delivery Professional Pakistan

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Position Summary:

The Service Delivery Professional is responsible for managing import documentation processes and ensuring smooth coordination of customs manifestation and cargo release activities. The role supports efficient service delivery by maintaining documentation accuracy, regulatory compliance, and customer satisfaction within the shipping operations environment.

Key Responsibilities:

• Prepare and process import manifest documentation in compliance with local customs regulations and shipping procedures.
• Coordinate and manage customs declarations, where applicable and not transferred to GBS.
• Monitor and manage the Dashboard daily, including delivery address verification and updates.
• Ensure timely and accurate processing of shipping documentation and customer requests.
• Liaise with internal departments, customs authorities, transporters, and customers to resolve documentation-related issues.
• Maintain compliance with company policies, shipping regulations, and operational standards.
• Support continuous improvement initiatives to enhance operational efficiency and customer experience.

Qualifications & Requirements:

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, Shipping Management, or a related discipline.
• 1–3 years of relevant experience in shipping documentation, logistics, freight forwarding, or customer service within the shipping industry.
• Sound understanding of import documentation procedures, customs manifestation, Bills of Lading, Delivery Orders, and cargo release processes.
• Strong attention to detail with the ability to manage documentation accurately and efficiently.
• Good communication and interpersonal skills with a customer-focused approach.
• Proficiency in Microsoft Office applications and familiarity with shipping documentation systems.
• Ability to work under pressure and manage multiple tasks within strict deadlines.

Core Competencies:

• Customer Service Orientation
• Documentation Accuracy & Compliance
• Time Management & Organizational Skills
• Problem-Solving Ability
• Teamwork & Collaboration
• Integrity & Confidentiality
• Operational Coordination

Come along on CMA CGM’s adventure !